Salesforce Sales Cloud Administrator+BA

TechDigital Group; Austin (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a skilled Salesforce Administrator to join their dynamic team. This hybrid role offers a unique opportunity to work with high-profile clients on cloud adoption projects. The ideal candidate will have extensive experience in Salesforce administration, particularly within Sales Cloud, and will be responsible for troubleshooting, enhancing existing systems, and managing user accounts. You'll collaborate with cross-functional teams to deliver scalable solutions while also training new users. If you are an analytical problem solver with excellent interpersonal skills, this position is perfect for you to advance your career in the cloud computing space.

Qualifications

• 5+ years of experience in Salesforce administration with a focus on Sales Cloud.
• Salesforce certified administrator or advanced administrator certification required.

Responsibilities

• Troubleshooting and enhancing existing logic in Salesforce.
• Managing user accounts, reports, and dashboards in Salesforce.
• Assisting in training new users and growing Salesforce skills across the organization.

Skills

Salesforce Administration

Analytical Skills

Problem-Solving Skills

User Training

Communication Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Bachelor's degree in Management Information Systems

Tools

Salesforce

Jira

Confluence

Job description

Brief Summary of Role:
Salesforce Admins form the technical foundation of our delivery teams. They are primarily responsible for completing tasks that require Administrative skills such as troubleshooting, enhancements, support as well as new configurations. Our openings provide an excellent opportunity for those looking to get into the cloud computing space to participate on one of our many innovative cloud adoption projects at high-profile clients.

Responsibilities:

• Troubleshooting and enhancing existing logic in SFDC.
• Providing declarative code for project-related deliverables.
• Handling all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• Completing regular internal system audits and preparing for upgrades.
• Managing Salesforce data feeds and other integrations.
• Coordinating the evaluation, scope and completion of new development requests.
• Assisting in training of new users, and growing the Salesforce.com skill set across the organization.
• Effectively acting as the liaison between our users, vendors and the application development teams.
• Working independently with members of the user community to define and document development requirements.
• Doing configuration with a high degree of efficiency and quality.
• Interacting with application development teams and customer-facing resources.

Education and Requirement:

• 5+ years of strong experience in Sales Cloud and knowledge of Enterprise channel & End customer sales.
• Excellent knowledge of and proven expertise with Salesforce administration with focus on Sales Cloud.
• Salesforce certified administrator or Salesforce advanced administrator certification.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Experience in creating and maintaining Salesforce databases.
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Collaborate with cross-functional teams to build sustainable applications.
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
• Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
• Ability to grasp the requirements and translate/present those demands into a compelling vision and roadmap.
• Knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
• This is a hybrid role and requires travel of 3 days/week to the office.
• This role is not eligible for Visa Sponsorship.