Salesforce CRM Solution Architect

IT Shoulders, Inc.; San Jose (CA); On-site; USD 160,000 - 230,000; Full time

Job summary

IT Shoulders, Inc. is seeking an experienced Salesforce CRM Solution Architect to lead architecture across Sales Cloud, Service Cloud, Experience Cloud, Community Cloud, Partner Cloud, Health Cloud, Marketing Cloud and Revenue Cloud for client implementations in the San Jose area.

You will own end-to-end solution design, oversee integrations using Salesforce APIs, MuleSoft or Dell Boomi, guide the technology team, and ensure robust testing, documentation, production support, and project planning

Qualifications

• 10+ years of experience implementing Salesforce CRM across multiple clouds (Sales Cloud, Service Cloud, Experience Cloud, Community Cloud, Partner Cloud, Health Cloud, Marketing Cloud, Revenue Cloud).
• Experience with Salesforce API integrations and middleware tools (MuleSoft, Dell Boomi, Workato).
• Strong knowledge of Agile SDLC and Change Management; excellent written and verbal communication.

Responsibilities

• Lead end-to-end solution design and present pros/cons to stakeholders.
• Define and implement integrations with external systems using Salesforce APIs and middleware.
• Direct functional testing and QA, ensure smooth deployments without disrupting existing functionality.
• Provide production support and document installation and maintenance procedures.
• Mentor and lead the technology team, multitask across co-located and remote teams.
• Collaborate with Project/Product Managers to define project plans and requirements.

Skills

CRM Processes

Salesforce API

MuleSoft

Dell Boomi

Agile SDLC

Change Management

Excellent communication

System integration

Tools

Salesforce

MuleSoft

Dell Boomi

Workato

Job description

We are looking for an experienced Salesforce CRM Solution Architect with experience in Sales Cloud, Service Cloud, Experience Cloud, Community Cloud, Partner Cloud, Health Cloud, Marketing Cloud and Revenue Cloud who can help working on our clients Salesforce implementation projects as well as support.

Essential Job Roles/Functions

• Understanding requirements/current processes from business and help design/define the future state with Salesforce features.
• Lead the complete end-to-end solution design with pros & cons and present to the stakeholders.
• Training and utilizing the technology team to implement the future state and complete migration.
• Help in defining integrations with other systems using Salesforce APIs and/or MuleSoft and/or Dell Boomi.
• Functional testing of features developed/configured by technology team.
• Efficiently debug complex issues and add new features to the system without interruption to the existing functionality.
• Participate in project health analysis and provide guidance on areas for improvement.
• Be a great team player, mentor and leader for the team.
• Be a problem solver, troubleshooter, very detail oriented, and able to maintain business level objectives while simultaneously focusing on managing the details of development tasks.
• Willing to learn and eager to integrate new technologies, very resourceful and able to effectively collaborate across a matrix organization.
• Interact with Project Managers or Product Managers to define the project plans, system requirements or modifications.
• Work with testers and QA engineers to test software during development process.
• Assist in documenting procedures for installation and maintenance.
• Assist in production support.
• Prioritize and multitask work with co-located and remote teams.
• Update job knowledge by studying up to date development tools and programming techniques; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Required Skills

• CRM Business Processes, Analysis, requirement documentation and functional testing.
• Experience in Salesforce API or MuleSoft or Dell Boomi integrations.
• Understanding of Agile SDLC, Change Management.
• Excellent communication skills.

Education & Experience

• 10 years of experience in Salesforce CRM Sales Cloud, Service Cloud, Experience Cloud, Community Cloud, Partner Cloud, Health Cloud, Marketing Cloud and Revenue Cloud implementations.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools such as MuleSoft, Boomi, Workato.
• 5+ years of experience in business analysis & requirements.