Salesforce Project Manager

Omegacrmconsulting; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in Customer Experience services is looking for an experienced Project Manager to oversee CRM implementation projects. The role involves managing timelines, client communication, and team leadership while ensuring project success and client satisfaction. The candidate should have a strong project management background, preferably with agile methodologies, and a commitment to professional growth.

Benefits

Flexible schedule

Certifications plan

Remote work support

Flexible benefits

Health insurance

Qualifications

• Minimum 5 years in project management roles.
• At least 3 years in end-to-end CRM implementation processes.
• Intermediate to high level of English proficiency.

Responsibilities

• Support pre-sales activities and manage project progress.
• Communicate client vision and maintain relationships.
• Monitor project documentation for quality standards.

Skills

Project Management

Agile Methodologies

Client Communication

Risk Management

Team Leadership

Tools

Jira

SCRUM

Job description

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Project Manager.

Main duties:

• Support pre-sales activities for assigned accounts, including solution design, estimation, planning, and setting assumptions. Communicate client vision, objectives, and expectations to the project team.
• Assign and oversee team tasks, managing schedules, vacations, and absences.
• Manage project progress to meet deadlines, scope, and budget.
• Handle change requests, informing all parties of schedule and budget impacts.
• Provide project updates to the client and Customer Success Manager, leading follow-up meetings and steering committees.
• Alert management to potential deviations and establish communication and risk mitigation plans.
• Monitor project documentation, ensuring deliverables meet quality standards.
• Lead project demonstrations and resolve implementation issues.
• Maintain client relationships and pursue customer satisfaction.
• Ensure project objectives are achieved, evaluate outcomes, and identify improvement areas.
• Send customer satisfaction surveys post-project.
• Identify up-selling and cross-selling opportunities.
• Lead team retrospectives and suggest process improvements.
• Participate in team development, training, and supervision to enhance skills.

Experience needed:

• At least 5 years in project management roles.
• Minimum 3 years in end-to-end CRM implementation processes.
• Experience with agile methodologies (SCRUM, Jira, etc.).
• Intermediate to high level of English proficiency.

What we offer:

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certifications plan to enhance your skills with official certificates from our partners.
• Remote work support.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for professional growth and development.

About us:

Omega CRM, part of Merkle, is a global digital company that accelerates Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we provide end-to-end media, creative, content, technology, and strategy solutions, serving industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit. With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, we are a recognized leader in the Salesforce ecosystem in Spain. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia. We believe in growth through our people, guided by values of Talent, Flexibility, Commitment, and Innovation. We grow Together.