Salesforce Program Manager & Administrator

ShiftClicks; Woonsocket (RI); On-site; USD 100,000 - 140,000; Full time

Job summary

ShiftClicks is seeking a Salesforce Program Manager & Administrator to own the Salesforce environment end-to-end and manage the project portfolio. You will work with leadership to prioritize requests, design and deploy enhancements using Apex, LWC, flows, and APIs, and coordinate with external development partners for larger builds.

You will triage internal support cases, document workflows, and ensure timely delivery while maintaining strong communication with stakeholders across IT and

Qualifications

• 3+ years Salesforce development and 2+ years project management experience
• Experience working with external development partners/vendors
• Strong knowledge of Salesforce architecture with Apex, SOQL, and Lightning Web Components
• Excellent written and verbal communication, leadership and problem-solving skills
• Familiarity with project management tools and methodologies

Responsibilities

• Own and administer the Surplus Solutions Salesforce environment day to day
• Take in requirements from departments and prioritize with leadership
• Design, configure, and develop smaller Salesforce enhancements using Apex, LWC, flows, and APIs
• Serve as primary technical contact between SSLLC and external Salesforce partners for larger builds
• Document Salesforce workflows, configurations and business rules
• Translate business requirements into clear specs for development partners
• Coordinate contracts, SOWs and invoicing with development partners and Finance
• Define project scope, objectives, deliverables and timelines
• Develop and manage project plans and resources; lead cross-functional teams
• Coordinate UAT and stakeholder sign-off prior to deployment
• Provide regular project updates and communicate risks
• Triage internal Salesforce support cases and route complex issues

Skills

Salesforce development

Project management

Vendor liaison

Apex

Lightning Web Components

SOQL

Stakeholder communication

PM tools/methodologies

Education

Bachelor's degree in CS/IT or related

Tools

Salesforce

DocuSign

NetSuite

Agentforce

Job description

Position Title

Salesforce Program Manager & Administrator

Department

IT / Business Systems

Reports To

VP Integration and Transformation

Location

In-Person (Woonsocket, RI)

Employment Type

Full-Time

Position Overview

The Salesforce Program Manager & Administrator combines hands-on Salesforce development with project portfolio ownership and vendor liaison responsibility, delivering high-quality CRM solutions across Surplus Solutions. This role owns the Salesforce environment and project portfolio end to end — taking in requirements from across the business, prioritizing them with leadership, building or configuring smaller enhancements directly, and serving as the primary technical point of contact with SSLLC's external Salesforce development partners for larger builds. The role also serves as the first line of triage for internal support cases, making sure issues are properly scoped, resolved or routed, and closed out with minimal disruption to the business.

Responsibilities

• Salesforce Ownership & Development
• Own and administer the Surplus Solutions Salesforce environment day to day.
• Take in requirements and enhancement requests from all departments and work with leadership to prioritize based on ease of implementation and overall business impact.
• Design, configure, and develop smaller Salesforce enhancements directly, using Apex, Lightning Web Components, flows, and APIs.
• Serve as the primary technical point of contact between SSLLC and its external Salesforce development partners for larger builds.
• Document Salesforce workflows, configurations, and business rules to build institutional knowledge that doesn't depend on any single partner.
• Partner & Vendor Liaison
• Translate business requirements from Operations, Sales, and other stakeholders into clear specs that development partners can scope and execute against.
• Hold partners accountable to project timelines, budgets, and quality standards; elevate and drive resolution of delivery issues as they arise.
• Coordinate contracts, statements of work, and invoicing with development partners alongside Finance and leadership.
• Project Portfolio & Delivery
• Own the full Salesforce project portfolio, maintaining visibility into what's in flight, what's queued, and what's complete.
• Define project scope, objectives, deliverables, and timelines aligned with business requirements.
• Develop and manage project plans and resource needs; lead cross-functional teams to deliver on time, within scope, and within budget.
• Coordinate user acceptance testing (UAT) and stakeholder sign-off prior to deployment.
• Provide regular project updates to senior management and clearly communicate risks.
• Support Case Triage & Resolution
• Serve as the first point of contact for internal Salesforce support cases.
• Triage incoming issues by severity and impact, resolving straightforward issues directly and routing larger or technical issues to a development partner or the project queue.
• Communicate resolution timelines and status clearly to affected users and their managers.

Qualifications

• Required
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of Salesforce development experience and 2+ years of project management experience, preferably on CRM or other business-systems projects.
• Experience working directly with external development or implementation partners/vendors.
• Strong knowledge of Salesforce architecture and customization, with working proficiency in Apex, SOQL, and Lightning Web Components.
• Excellent written and verbal communication, leadership, and problem-solving skills, with comfort moving between technical and non-technical audiences.
• Familiarity with project management tools and methodologies.
• Preferred
• Salesforce Platform Developer certification(s).
• Agentforce training or experience building Agents for business-system tasks; Agentforce certification a plus.
• Experience in a lab equipment, distribution, or asset-management business.
• Familiarity with NetSuite, DocuSign, or other systems integrated with Salesforce.
• Key Competencies
• Technical Fluency: Comfortable building hands-on in Salesforce as well as directing partner-led development.
• Vendor Management: Holds external partners accountable while maintaining a productive working relationship.
• Project Ownership: Drives initiatives from intake through delivery without needing to be chased.