Salesforce Program Manager

Modern Technology Solutions, Inc. (MTSI); Patterson (OH); Hybrid; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Salesforce Program Manager to lead product strategy and Agile development. This role is pivotal in bridging operational needs with technical execution, ensuring user-centric design and platform adoption. With a focus on collaboration and communication, you will oversee product vision, manage backlogs, and drive performance metrics. Join a company that values employee ownership and offers exceptional benefits, including flexible schedules and tuition reimbursement. If you're passionate about technology and want to make a significant impact, this opportunity is for you.

Benefits

20 days PTO + 10 holidays

Flexible schedules

6% 401k match

Semi-annual bonus eligibility

Company funded ESOP

Up to $10,000 tuition reimbursement

Life and disability insurance

Zero deductible health insurance

Qualifications

• 5-10 years in product/program management with Salesforce.
• Knowledge of Agile methodologies and business analysis skills.

Responsibilities

• Define and communicate product vision and strategy for Salesforce platform.
• Act as a liaison between program managers and technical teams.

Skills

Salesforce Program Management

Agile Methodologies

User Experience Design

Business Analysis

Change Management

Education

Bachelor's Degree

Tools

Salesforce

Job description

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Overview

Own Your Future.

Modern Technology Solutions, Inc. (MTSI) is seeking a Salesforce Program Manager in one of the listed locations: Los Angeles, California | Colorado Springs, Colorado | Dayton, Ohio | Huntsville, Alabama | National Capital Region.

Why is MTSI known as a Great Place to Work?

• Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security.
• Values: Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
• 100% Employee Ownership: We have a stake in each other's success, and the success of our customers. We also hold company-wide town-hall meetings three times a year.
• Great Benefits - Most Full-Time Staff Are Eligible for:
• Starting PTO accrual of 20 days/year + 10 holidays/year
• Flexible schedules
• 6% 401k match with immediate vesting
• Semi-annual bonus eligibility (July and December)
• Company funded Employee Stock Ownership Plan (ESOP)
• Up to $10,000 in annual tuition reimbursement
• Other benefits like life and disability insurance
• Optional zero deductible Blue Cross/Blue Shield health insurance plan
• Track Record of Success: We have grown every year since our founding in 1993

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company providing expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity, and Mission Assurance.

Founded in 1993, MTSI has employees at over 20 offices worldwide. For more information, visit www.mtsi-va.com.

Responsibilities

This role focuses on product strategy, Agile development leadership, and deep technical knowledge of the Salesforce platform. It acts as a bridge between the SBIR/STTR program's operational needs and the technical team, requiring an understanding of the program's lifecycle to guide platform evolution. Expertise in Salesforce integrations and user experience design is critical. The primary value driver is combining product management skills with Salesforce proficiency.

Your essential job functions include:

• Product Lead
• Product Vision & Strategy: Define, own, and communicate the product vision, strategy, and roadmap for the Salesforce-based SBIR/STTR Execution Platform, aligning with program goals, user needs, and DoD requirements.
• Articulate the product vision, present roadmaps, negotiate priorities, and update stakeholders from technical teams to senior leadership.
• Backlog Management & Prioritization: Collaborate with the Salesforce team to develop, manage, and prioritize the product backlog, translating business needs into actionable user stories and features based on value and feasibility.
• Agile Development Oversight: Support the Salesforce project lead in communicating delivery timelines and quality to leadership.
• Stakeholder Collaboration: Act as the main liaison between program managers, users, leadership, and the technical team, ensuring clear communication and feedback gathering.
• User Experience & Adoption: Champion user needs, optimize experience, and promote platform adoption through training and continuous improvement.
• Performance Monitoring & Reporting: Define KPIs, track metrics, report progress, and support data-driven decisions.
• Compliance & Reporting: Assist in data collection and reporting for program compliance and performance to external stakeholders like SBA and Congress.
• Develop training materials, knowledge bases, and end-user training to increase Salesforce adoption.
• Develop change management strategies aligned with AFWERX processes.
• Manage Salesforce environment components including asset management, case management, SBIR/STTR, and Spark Refinery.
• Develop sprints, plans, and IT roadmaps.
• Translate program requirements into strategic inputs for higher-level planning.

Qualifications

Preferred/Desired Experience:

• 5-10 years related experience in product/program management with Salesforce, especially Experience Cloud, case management, and CRM.
• Knowledge of Product Management and Agile methodologies.
• Business analysis skills, technical acumen, leadership, and communication skills.
• User-centric design, workflow automation, data management, and integration experience.
• Change management and SBIR/STTR familiarity.

Education & Certification

• Bachelor’s Degree or higher.
• No specific certification required.

Clearance Requirements

• Active SECRET clearance.
• U.S. Citizenship required.

Additional Notes

• In-person work expected, with some remote flexibility; travel may be required.

The pay range in California is $125,000 to $150,000/year; in Colorado, $125,000 to $150,000/year. Actual pay may vary based on experience, location, and other factors. Apply via MTSI's careers site.