Salesforce Production Support Lead

Emcube Technologies Inc; Springfield (IL); On-site; USD 83,000 - 165,000; Full time

Job summary

Emcube Technologies Inc in Bloomington, IL seeks a Sr. Systems Analyst for a contract role to lead Salesforce production support and coordinate Agile/Scrum teams for incident management and service delivery.

With 6+ years of experience, you will drive major incident management, operational reporting, monitoring, escalations, and stakeholder communication across Salesforce production and non-production environments.

Qualifications

• Lead Salesforce production support operations by coordinating Agile/Scrum teams, managing incidents and problems, and ensuring effective service delivery.
• Drive major incident management, operational reporting, monitoring, escalations, and stakeholder communication across Salesforce production and non-production environments.

Responsibilities

• Lead Salesforce production support teams, coordinate incident/problem management, and ensure adherence to ITIL and service management processes.
• Monitor and analyze incidents, alerts, ticket trends, and system health using Splunk, Dynatrace, Azure Monitor, SiteScope, and related tools.
• Coordinate major incidents and escalations, provide executive status reporting, and collaborate with stakeholders and shared service teams for timely resolution.

Tools

Splunk

Dynatrace

Azure Monitor

SiteScope

Job description

Emcube Technologies Inc in Bloomington, IL seeks a Sr. Systems Analyst for a contract role to lead Salesforce production support and coordinate Agile/Scrum teams for incident management and service delivery.

With 6+ years of experience, you will drive major incident management, operational reporting, monitoring, escalations, and stakeholder communication across Salesforce production and non-production environments.