Salesforce Platform Administrator II C2C roles Nashville, Tennessee – Hybrid

Tech Mirrors; Nashville (TN); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Tech Mirrors in Nashville, Tennessee is seeking a Salesforce Platform Administrator II to manage user provisioning, security configuration, and ongoing admin tasks across multiple Salesforce orgs for a statewide public sector portfolio.

You will implement small to medium enhancements, maintain data quality, support release management, and collaborate with agency partners to ensure compliant, high-performing solutions that serve Tennesseans effectively.

Qualifications

• Three years of professional Salesforce administration experience.
• Public sector or multi-org Salesforce environments preferred.
• Salesforce Certified Admin and Advanced Admin certifications required or to be obtained within timeframe.
• Bachelor’s degree required in a related field.

Responsibilities

• Provide daily Salesforce administrative support including user provisioning and security configuration.
• Implement small to medium enhancements such as page layouts and automation.
• Monitor and maintain data quality across orgs.
• Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• Troubleshoot user issues and escalate complex concerns as needed.
• Collaborate with agency partners to translate business requirements into Salesforce configurations.
• Assist with release management, sandbox prep, testing, and deployments.
• Ensure compliance with STS security, governance, documentation, and audit requirements.
• Work with vendor teams to maintain consistency across orgs.
• Update and maintain reports and dashboards to meet agency needs.
• Stay informed on Salesforce releases and recommend platform improvements.

Skills

Salesforce admin

User management

Security config

Flow automation

Multi-org env

Data quality

Reports & dashboards

Stakeholder collab

Agile methodology

Education

Bachelor’s degree in CS/IS/Business

Salesforce Admin certification

Salesforce Advanced Administrator

Tools

Public Sector Solutions

Experience Cloud

Service Cloud

Sales Cloud

Job description

Salesforce Platform Administrator II

Location: Nashville, Tennessee 37243 – Hybrid 3 days

Estimated Duration: 08/31/2026 – 12/31/2026

Need: Local DL, or state id(local only)

Job Description

The Salesforce Platform Administrator II provides advanced system administration and platform support for agencies and departments across the State of Tennessee.

This role supports small to medium-sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, ExperienceCloud, Service Cloud and Sales Cloud.

The Administrator II ensures all configuration and platform activities follow STS standards, governance processes, and security requirements.

The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions that serve Tennesseans effectively. Experience working in public sector environments and multi-org Salesforce landscapes are preferred.

Roles and Responsibilities

Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.

Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.

Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.

Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.

Troubleshoot user issues, escalating complex concerns as appropriate.

Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.

Assist with release management, including sandbox preparation, testing coordination, and deployment support.

Ensure compliance with STS security, governance, documentation, and audit requirements.

Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.

Update and maintain reports and dashboards based on agency needs.

Stay informed on Salesforce releases and recommend platform improvements where appropriate.

Knowledge, Skills, and Abilities

• Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.


• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.


• Ability to manage multiple tasks and competing priorities in a multi-org environment.


• Strong analytical and problem-solving skills.


• Excellent verbal and written communication skills.


• Understanding of Agile methodologies and iterative delivery approaches.


• Knowledge of data management principles and Salesforce reporting.


• Ability to work both independently and collaboratively with agencies, vendors, and internal teams.

Experience and Education

• Graduation from an accredited college or university with a bachelor’s degree in Computer Science, Information Systems, Business, or a related field.


• Three years of professional-level experience in Salesforce administration is required.


• Experience in public sector environments or multi-org Salesforce environments is preferred.


• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications are required or must be obtained within the timeframe.

Work Schedule & Expectations

Monday–Friday, 8:00 AM – 5:00 PM CST

Expenses Allowed

Yes

Background Verification

Minimum Requirement