Salesforce Administrator

DEW Softech Inc; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

DEW Softech Inc. in Harrisburg, PA (Remote) seeks an experienced Salesforce Administrator to manage the Salesforce platform, train users, and partner with business teams to deliver scalable declarative solutions. You will ensure security, data integrity, and governance while supporting deployments and integrations across environments.

The role emphasizes end-user training, mentoring junior staff, and driving platform adoption to meet agency objectives through best practices and governance.

Qualifications

• Five years of professional experience administering, configuring, or supporting enterprise apps.
• Three years of hands-on Salesforce administration in a complex enterprise.
• Experience with declarative Salesforce capabilities (Flows, reports, dashboards, validation rules, object types).
• Experience gathering business requirements and translating them into technical solutions.
• Experience working with stakeholders, providing customer-facing support.
• Experience managing Salesforce security, user provisioning, and role hierarchies.
• Experience data migration, quality, and integration activities.
• Experience in testing, release management, and deployments.
• Experience developing end-user training materials and support.
• Strong written and verbal communication skills.

Responsibilities

• Administer and maintain Salesforce platform: users, profiles, roles, sharing rules, and security.
• Design, configure, and support solutions using declarative tools (Flows, rules, page layouts).
• Collaborate with stakeholders to gather requirements and translate into solutions.
• Mentor junior admins and build internal Salesforce expertise.
• Develop and maintain reports, dashboards, and analytics for decision making.
• Lead data quality initiatives including imports, cleansing, and deduplication.
• Coordinate Salesforce releases, testing, and deployments across environments.
• Troubleshoot platform, security, and integration issues and coordinate resolutions.
• Support integrations via APIs and approved tools; maintain system docs.

Skills

Salesforce Administration

Stakeholder communication

Training & mentoring

User support

Education

Bachelor's degree

Tools

Salesforce

Copado

OmniStudio

Git

Job description

Salesforce Administrator
Location: Harrisburg, PA (Remote) - Local to PA Only
Duration: 12+ Months

Complete Description

Serves as the agency's senior Salesforce Platform Administrator responsible for the administration, configuration, support, and continuous improvement of the Salesforce platform.Acts as the primary liaison between business stakeholders and technical teams to translate business requirements into scalable Salesforce solutions using declarative platform capabilities and industry best practices. Provides user support, training, mentoring, and governance leadership while helping establish internal Salesforce expertise and reducing reliance on external vendors.

Ensures the Salesforce environment remains secure, compliant, maintainable, and aligned with agency business objectives

KEY RESPONSIBILITIES

• Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls.
• Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects.
• Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutions.
• Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption.
• Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making.
• Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities.
• Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments.
• Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities.
• Support integrations between Salesforce and internal or external systems using APIs and approved integration tools.
• Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials.
• Deliver end-user training and provide ongoing support to business and technical staff.
• Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities.
• Assist in establishing Salesforce governance, security, change management, and platform support processes.
• Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements

REQUIRED EXPERIENCE

• Five (5) years of professional experience administering, configuring, supporting, or developing enterprise applications.
• Three (3) years of hands-on Salesforce administration experience in a complex enterprise environment.
• Experience configuring Salesforce using declarative platform capabilities, including Flows, security models, reports, dashboards, validation rules, approval processes, and custom objects.
• Experience gathering business requirements and translating them into technical solutions.
• Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support.
• Experience managing Salesforce security, user provisioning, permission sets, profiles, and role hierarchies.
• Experience supporting data migration, data quality, and system integration activities.
• Experience participating in software testing, release management, and deployment processes.
• Experience developing end-user training materials and providing user support.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.

PREFERRED QUALIFICATIONS

• Salesforce Certified Administrator.
• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Salesforce Business Analyst Certification.
• Salesforce Platform Developer I Certification.
• Experience with Salesforce Industries (Vlocity), OmniStudio, DataRaptors, Integration Procedures, and FlexCards.
• Experience supporting Salesforce implementations, migrations, or large-scale platform modernization efforts.
• Experience with Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud implementations.
• Experience with Copado, Git, DevOps, CI/CD, and source control practices.
• Experience developing Salesforce Flows and low-code automation solutions.
• Working knowledge of Apex, Lightning Web Components (LWC), APIs, and integration patterns.
• Experience establishing governance frameworks, support models, and administrative standards for Salesforce environments.
• Experience training, mentoring, or leading other Salesforce administrators and support staff.
• Experience supporting enterprise systems within government, public sector, healthcare, or other highly regulated environments.

Required / Desired Skills

• Professional experience administering, configuring, supporting or developing enterprise applications Required 5 Years
• Hands-on Salesforce admin experience in a complex enterprise environment Required 3 Years
• Experience configuring Salesforce using declarative platform capabilities Required
• Experience gathering business requirements and translating them into technical solutions Required
• Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support Required
• Experience supporting data migration, data quality, and system integration activities Required
• Experience participating in software testing, release management, and deployment processes Required
• Experience developing end-user training materials and providing user support Required
• Relevant Salesforce Certification (Certified Admin, Advanced Admin, Platform App Builder, BA, Platform Developer I, etc.) Highly desired

This is a remote position.