Salesforce Functional Lead, Service and Innovation

Leidos; Chicago (IL); On-site; USD 105,000 - 140,000; Full time

Job summary

A leading company in food and beverage ingredients is seeking a Salesforce Functional Lead to drive digital transformation initiatives. The successful candidate will lead Salesforce projects, ensuring alignment with business needs and best practices, while providing training and support to users. This role requires strong communication skills and a deep understanding of Salesforce processes.

Qualifications

• 4+ years of experience in Salesforce CRM projects.
• Experience with Salesforce Manufacturing Cloud.
• Ability to translate business needs into effective Salesforce solutions.

Responsibilities

• Lead functional aspects of Salesforce projects.
• Design and document functional solutions.
• Conduct user training sessions for Salesforce CRM.

Skills

Communication

Problem-solving

Attention to detail

Education

Bachelor’s degree in Business, Information Technology, or related field

Salesforce Administrator certification

Salesforce Advanced Administrator or Sales Cloud Consultant certification

Tools

Salesforce CRM

Agile methodologies

Job description

Salesforce Functional Lead, Service and Innovation

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Description

Description

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Position Summary

As part of its business transformation journey, ofi is implementing multiple digital and IT initiatives for the Sales function. The Salesforce CRM Functional Lead will be responsible for leading the functional aspects of Salesforce Sales, Manufacturing, Service, Experience and SpecRight products, collaborating closely with clients, stakeholders, and technical teams to gather requirements, design solutions, and ensure successful implementation. The successful candidate will possess a deep understanding of Salesforce processes, excellent communication skills, and the ability to translate business needs into effective Salesforce solutions.

Position Responsibilities

• Build and maintain strong relationships with clients and stakeholders, serving as the primary point of contact for functional aspects of Salesforce Sales and Experience projects.
• Conduct workshops and interviews to capture user stories, business processes, and system integration requirements.
• Design and document functional solutions that address business requirements and align with best practices on the Salesforce platform.
• Collaborate with technical teams to translate functional requirements into technical specifications.
• Provide guidance and support to the development team, clarifying requirements and ensuring alignment with functional specifications.
• Develop training materials and conduct user training sessions to ensure users understand and adopt Salesforce CRM features and functionalities.
• Provide ongoing support and guidance to users, addressing their queries and issues related to Salesforce usage.
• Conduct functional testing to validate that Salesforce solutions meet business requirements and functional specifications.
• Collaborate with testing teams to ensure comprehensive test coverage, including user acceptance testing (UAT).
• Create and maintain comprehensive functional documentation, including business requirements documents, process flow diagrams, and user guides.
• Document best practices and guidelines for Salesforce CRM configuration and usage.
  
  

Position Requirements

• Bachelor’s degree in Business, Information Technology, or related field.
• Salesforce Administrator certification required; additional certifications such as Salesforce Advanced Administrator or Sales Cloud Consultant are a plus.
• Experience with Salesforce Manufacturing Cloud
• Proven experience (4+ years) in gathering and documenting business requirements for Salesforce CRM projects.
• Deep understanding of CRM processes and best practices, with the ability to design and optimize workflows, validation rules, and approval processes.
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Experience in conducting user training sessions and providing user support for Salesforce CRM implementations.
• Familiarity with agile development methodologies and tools.
• Strong problem-solving abilities and attention to detail.
  
  

The pay for this role in the state of ILranges from$105,000 - $140,000and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on candidate’s experience, qualifications and/or other determining factors.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [e-mail]

At ofi, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Business Development and Sales

• Industries

  Food and Beverage Manufacturing

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