Salesforce Field Service Lightning (FSL) Architect in Columbus, OH

Tata Consultancy Services Limited; Columbus (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

Tata Consultancy Services is seeking a Salesforce Field Service Lightning Architect for an on-site position in Columbus, OH. The ideal candidate will possess deep knowledge of Salesforce FSL architecture and proven experience in Service Cloud and Lightning Components.

The architect will design end-to-end solutions, collaborate with stakeholders, and lead FSL configurations. Strong proficiency in Apex and Lightning Web Components is required. Join a dynamic team and influence Salesforce solutions in a rapidly evolving environment.

Qualifications

• Deep knowledge of Salesforce Field Service Lightning (FSL) architecture, configuration, and best practices.
• Strong experience in Service Cloud and Lightning Components.
• Proficiency in Apex, Visualforce, Lightning Web Components, and integration using REST/SOAP APIs.
• Understanding of Salesforce security model, sharing rules, and role hierarchy.

Responsibilities

• Design and implement end-to-end FSL solutions aligned with business requirements.
• Collaborate with stakeholders to gather requirements and define technical architecture.
• Lead FSL configuration including service territories, skills, and operating hours.
• Ensure data integrity, security compliance, and system scalability.

Skills

Salesforce Field Service Lightning architecture

Service Cloud

Lightning Components

Apex

Visualforce

Lightning Web Components

REST/SOAP APIs integration

CI/CD processes

Third-party integrations

Salesforce best practices

Job description

Salesforce Field Service Lightning (FSL) Architect - Columbus, OH (on-site)

Must Have Technical/Functional Skills

• Deep knowledge of Salesforce Field Service Lightning (FSL) architecture, configuration, and best practices
• Strong experience in Service Cloud, Lightning Components, and Salesforce Platform
• Expertise in FSL data model, work order management, service appointments, resource scheduling, and dispatcher console
• Hands‑on experience with FSL Mobile App and offline capabilities
• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and integration using REST/SOAP APIs
• Understanding of Salesforce security model, sharing rules, and role hierarchy
• Experience with third‑party integrations (ERP, GIS, telematics)
• Strong knowledge of deployment tools (Change Sets, ANT, SFDX) and CI/CD processes
• Familiarity with Salesforce best practices, Governor Limits, and performance optimization
• Design and implement end‑to‑end FSL solutions aligned with business requirements
• Collaborate with stakeholders to gather requirements, define technical architecture, and create solution blueprints
• Lead FSL configuration, including service territories, skills, operating hours, and optimization rules
• Develop and maintain custom components using Apex and Lightning frameworks
• Ensure data integrity, security compliance, and system scalability
• Provide technical leadership to development teams and guide them on FSL best practices
• Conduct code reviews, performance tuning, and quality assurance
• Manage integration with external systems and ensure seamless data flow
• Support UAT, training, and post‑go‑live activities
• Stay updated on Salesforce releases and recommend enhancements