Salesforce Field Service Lightning (FSL) Architect

Cyber Space Technologies LLC; United States; Remote; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Cyber Space Technologies LLC is seeking a Salesforce Field Service Lightning (FSL) Architect to lead the solution architecture, design, and implementation of enterprise Field Service solutions. The role requires deep expertise in FSL, Service Cloud, integrations, and technical leadership.

You will architect data models, security, and integrations (REST/SOAP), mentor teams, and collaborate with stakeholders to translate requirements into scalable technical solutions.

Qualifikationen

• 15+ years of IT experience with Salesforce architecture and implementation.
• Extensive hands-on experience with Salesforce Field Service Lightning (FSL).
• Strong knowledge of Salesforce Service Cloud and field service business processes.
• Experience with scheduling, dispatching, work orders, service appointments, mobile field service, and resource management.
• Strong technical expertise in Apex, LWC, Salesforce Flow, SOQL, and Salesforce APIs.
• Experience designing enterprise integrations and scalable Salesforce architectures.
• Knowledge of Salesforce security, data modeling, performance optimization, and deployment practices.
• Experience leading technical teams and engaging with business and technology stakeholders.
• Salesforce Architect certifications are preferred.

Aufgaben

• Lead end-to-end solution architecture and implementation for Salesforce Field Service Lightning.
• Design scalable solutions using Salesforce Field Service, Service Cloud, and related Salesforce platform capabilities.
• Configure and optimize Work Orders, Service Appointments, Service Resources, Service Territories, Service Crews, and Scheduling Policies.
• Design field service scheduling, dispatching, work assignment, and resource optimization solutions.
• Provide technical leadership across Apex, Lightning Web Components (LWC), Salesforce Flow, and platform customization.
• Architect integrations between Salesforce and external enterprise systems using REST/SOAP APIs and middleware platforms.
• Define data models, security architecture, integration patterns, and platform performance standards.
• Collaborate with business stakeholders to translate field service requirements into scalable technical solutions.
• Lead technical design reviews, code reviews, testing, deployment, and release management.
• Mentor development teams and ensure adherence to Salesforce best practices and architectural standards.
• Troubleshoot complex technical issues and support production stability and continuous improvement.

Kenntnisse

Salesforce FSL

Salesforce Service Cloud

Apex

LWC

Salesforce Flow

SOQL

REST/SOAP APIs

System Integrations

Data Modeling

Security Architecture

Deployment Practices

Technical Leadership

Stakeholder Management

Field Service Scheduling

Scheduling & Dispatch

Jobbeschreibung

Job Title: Salesforce Field Service Lightning (FSL) Architect

Location: Remote

Experience: 15+ Years

Job Summary

We are looking for an experienced Salesforce Field Service Lightning (FSL) Architect to lead solution architecture, technical design, and implementation of enterprise Salesforce Field Service solutions. The ideal candidate will have extensive experience with Salesforce Field Service, Service Cloud, integrations, and complex service operations, along with strong technical leadership and stakeholder management skills.

Key Responsibilities

• Lead end-to-end solution architecture and implementation for Salesforce Field Service Lightning.
• Design scalable solutions using Salesforce Field Service, Service Cloud, and related Salesforce platform capabilities.
• Configure and optimize Work Orders, Service Appointments, Service Resources, Service Territories, Service Crews, and Scheduling Policies.
• Design field service scheduling, dispatching, work assignment, and resource optimization solutions.
• Provide technical leadership across Apex, Lightning Web Components (LWC), Salesforce Flow, and platform customization.
• Architect integrations between Salesforce and external enterprise systems using REST/SOAP APIs and middleware platforms.
• Define data models, security architecture, integration patterns, and platform performance standards.
• Collaborate with business stakeholders to translate field service requirements into scalable technical solutions.
• Lead technical design reviews, code reviews, testing, deployment, and release management.
• Mentor development teams and ensure adherence to Salesforce best practices and architectural standards.
• Troubleshoot complex technical issues and support production stability and continuous improvement.

Required Skills & Qualifications

• 15+ years of overall IT experience with strong Salesforce architecture and implementation expertise.
• Extensive hands-on experience with Salesforce Field Service Lightning (FSL).
• Strong knowledge of Salesforce Service Cloud and field service business processes.
• Experience with scheduling, dispatching, work orders, service appointments, mobile field service, and resource management.
• Strong technical expertise in Apex, LWC, Salesforce Flow, SOQL, and Salesforce APIs.
• Experience designing enterprise integrations and scalable Salesforce architectures.
• Knowledge of Salesforce security, data modeling, performance optimization, and deployment practices.
• Experience leading technical teams and engaging with business and technology stakeholders.
• Salesforce Architect certifications are preferred.