Salesforce Field Service Admin & Optimization Lead

Penske Truck Leasing Co., L.P.; Reading (Berks County); On-site; USD 75,000 - 110,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Reading, PA, seeks a Salesforce Systems Support Analyst to administer and optimize the Agentforce Field Service platform across the maintenance organization.

You will be the primary resource for internal users, ensuring system stability, usability, and alignment with business operations. Your responsibilities include day-to-day usage support, troubleshooting, gathering enhancement requests, configuring Salesforce front-end solutions, and building reports to

Qualifications

• Bachelor's degree in business, Information Systems, or related field preferred.
• At least 2 years as Salesforce administrator or BA; Field Service experience preferred.
• Salesforce Administrator certification required; additional certifications encouraged.
• Experience managing end-to-end project lifecycles with on-time deliveries.

Responsibilities

• Provide administration and optimization of Salesforce for maintenance org; ensure system stability and usability.
• Configure Salesforce to support internal processes and translate requirements into configurations.
• Build and maintain Salesforce reports and dashboards for operations and leadership.
• Collaborate with IT/other teams and provide user enablement through training and documentation.
• Read/write SQL queries and support data integrity and ad-hoc analyses.

Skills

Salesforce administration

Troubleshooting

Requirements gathering

Communication

Project management

Education

Bachelor's degree preferred

Salesforce Administrator certification

Tools

Jira

Confluence

SQL

Job description

Penske Truck Leasing Co., L.P. in Reading, PA, seeks a Salesforce Systems Support Analyst to administer and optimize the Agentforce Field Service platform across the maintenance organization.

You will be the primary resource for internal users, ensuring system stability, usability, and alignment with business operations. Your responsibilities include day-to-day usage support, troubleshooting, gathering enhancement requests, configuring Salesforce front-end solutions, and building reports to