Salesforce Administrator: Ops, Reporting & AI Enablement

WS Development; Massachusetts; On-site; USD 85,000 - 120,000; Full time

Job summary

WS Development is seeking a Salesforce Administrator to support a highly customized Salesforce platform critical to Retail Leasing operations. You will ensure system stability, own reporting, and drive improvements in automation, data integrity, and user experience.

You will work with the Salesforce Lead, IT, and business teams to diagnose issues, manage access, validate changes, and deliver dashboards that inform leasing performance and pipeline metrics. Strong communication is essential.

Qualifications

• 3+ years of hands-on Salesforce Administration in a complex or highly customized environment.
• Experience troubleshooting Flow and declarative automation.
• Proven ability to create reports and dashboards for business stakeholders.
• Salesforce Administrator Certification required; familiarity with Retail Leasing operations is a plus.
• Willingness to learn WS Development's leasing processes and metrics.

Responsibilities

• Own core Salesforce reports and dashboards used across departments.
• Troubleshoot user issues, data concerns, and automation errors.
• Support QA testing, deployments, and release management.
• Collaborate with developers to validate functionality and reduce defects.
• Support data integrity, governance, and AI-enabled process improvements.

Skills

Salesforce Administration

Flow Troubleshooting

Reports & Dashboards

Data Governance

AI tools usage

Cross-functional communication

Education

Salesforce Administrator Certification

Tools

Salesforce Platform

Sandbox Management

CRM reporting tools

Job description

WS Development is seeking a Salesforce Administrator to support a highly customized Salesforce platform critical to Retail Leasing operations. You will ensure system stability, own reporting, and drive improvements in automation, data integrity, and user experience.

You will work with the Salesforce Lead, IT, and business teams to diagnose issues, manage access, validate changes, and deliver dashboards that inform leasing performance and pipeline metrics. Strong communication is essential.