Salesforce Development Supervisor (IT Systems Technical Specialist Supervisor)

Maryland Department of Transportation; Baltimore (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Maryland Department of Transportation is seeking a Salesforce Development Supervisor in Baltimore. This role involves overseeing the Salesforce platform, mentoring staff, and ensuring compliance with best practices. A hybrid telework schedule may be available. Competitive benefits package included.

Benefits

Generous benefits package

Access to State Pension System

Health, dental, and vision plans

Minimum of 27 days of leave annually

Qualifications

• Four years of experience in software development.
• Two years of Salesforce development experience required.

Responsibilities

• Developing solutions on the Salesforce platform.
• Mentoring and reviewing work of other Salesforce Administrators.

Skills

Salesforce Development

Mentoring

Technical Best Practices

Education

Bachelor's degree in Computer Science

Tools

Salesforce

Job description

Description

OPEN RECRUITMENT

Open Until Filled

This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.

The MDTA owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the state of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions and - most importantly - our employees to achieve these goals.

Nature of Work: The Salesforce Development Supervisor is located in the Division of Information Technology and is responsible for all aspects of the Salesforce platform including planning, designing, developing, configuring, customizing, testing, training, documenting, and implementing improvements and new or advanced systems or applications, and providing ongoing maintenance and support of custom applications and third-party integrations. Duties and responsibilities for this position include, but are not limited to the following:

• Developing solutions and enhancements on the Salesforce platform;
• Mentoring, training, assigning, reviewing and correcting the work of other Salesforce Administrators and Developers assigned to the projects to ensure compliance with design parameters and standards;
• Making recommendations regarding purchase of Salesforce licenses, storage, and other needed applications to management;
• Providing system administrator support for Cornerstone and Human Concepts platforms;
• Identifying and defining technical best practices and standards to ensure compliance with federal and state laws, codes, and policies; and
• Developing high-level and detailed design, technical requirements and specifications to support full project lifecycle as needed.

The employee in this position will receive direct supervision from the Cloud Services Manager. The current vacancy is located in Baltimore, Maryland. Hybrid telework schedules may be available for this position.

MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.

Qualifications

MINIMUM QUALIFICATIONS:

Education: Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems, or other information technology-related field to include coursework in application, communication, database or operating systems software technology.

Experience: Four years of experience designing, developing, testing, implementing and maintaining application, communication, database, or operating systems software. **Two years of this experience must include experience in Salesforce development.

** SELECTIVE QUALIFICATION recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills and abilities). No substitutions are allowed for a Selective Qualification.

The ideal candidate will possess the following:

• Salesforce Certified Advanced Administrator
• Salesforce Certified Application Architect
• Salesforce Platform Developer II

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.

NOTES:
1. Thirty credit hours from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, data base or operating systems software technology may be substituted for the required education.

2. An additional year of experience designing, developing, testing, implementing and maintaining application, communication, data base or operating systems software may be substituted for the required education.

3. Experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or evaluating, implementing and maintaining microcomputer hardware and software; or converting data from project specifications by writing program code using third generation or other generally accepted computer programming languages may be substituted for high school on a year-for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

Licenses & Certifications

None.

Additional Information

APPLICATION PROCESS:

Please apply on-line at https://www.governmentjobs.com/careers/mdotmd RESUMES CANNOT BE SUBSTITUTED FOR THE ONLINE EMPLOYMENT APPLICATION. Paper applications (Form DTS-1) will not be accepted for this recruitment.

NOTES:
Please be advised that the State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Selected candidate(s) may be subject to background and reference checks.
The incumbent in this position may be a member of a covered bargaining unit.

The Maryland Transportation Authority is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life's opportunities. Join us in serving our Maryland residents, visitors, and businesses!

Reasonable Accommodations for persons with disabilities will be provided upon request.
Appropriate auxiliary aids and services for qualified individuals with disability will be provided upon request. Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711). Bilingual applicants are encouraged to apply.

Issue Date: 05/16/2025