Salesforce Developer

Capio Group; Sacramento (CA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Flexible workplace

Great work-life balance

Job summary

Capio Group is looking for an experienced Salesforce Developer to join their team in Sacramento. This full-time position offers a competitive salary ranging from $90,000 to $105,000. The successful candidate will support onboarding activities, manage user escalations, and ensure effective communications across teams.

The role requires at least five years of relevant experience and a bachelor's degree in IT or a related field. Capio Group values diversity and is committed to creating an inclusive workplace.

Qualifications

• Minimum of five years of experience with Apex, SOQL/SOSL optimization, Debug logs analysis, and Flows vs Apex interactions.
• Must be able to troubleshoot REST/SOAP APIs and review integration logs.
• Experience supporting public or government sector is essential.

Responsibilities

• Provide support for end-user onboarding activities.
• Manage Tier 3 support for user escalations and incidents.
• Draft communications for Tier 3 escalations.
• Conduct performance analysis on production simulation activities.

Skills

Apex

SOQL/SOSL optimization

Debug logs analysis

Flows vs Apex interactions

Troubleshooting REST/SOAP APIs

Integration logs review

Supporting public or government sector

Education

Bachelor's degree in IT or Engineering field

Tools

Postman

Salesforce

Job description

Capio Group is looking for an experienced Salesforce Developer! Full-time employee – Sacramento. Salary: $90,000 – $105,000.

About Us

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas with great people to achieve extraordinary results for our clients. We offer the salary and benefits of larger companies, with the added bonus of a flexible workplace and a great work-life balance.

Scope of Work

Capio Group is looking for an experienced Salesforce Developer to provide Production Simulation Support Services for the client. The Salesforce Developer will play a critical role in supporting onboarding activities, managing escalations, resolving technical issues, and ensuring seamless coordination across multiple teams throughout the engagement lifecycle.

• Provide support to end‑user onboarding activities, which includes
  • Onboarding Salesforce Tier 3 full‑time consultants, and onboarding part‑time advisory consultants as needed;
  • Supporting new user orientations; and
  • Supporting access validation sessions.
• Provide Tier 3 support to assist users and help resolve Tier 2 escalations, including performing the following:
  • Managing Tier 3 of the incident lifecycle to resolution by triaging, researching, analyzing Tier 3 tickets and creating defect/bug tickets for the PaaS SI vendor to close out;
  • Coordinating with the Tier 2 vendor on resolution of tickets; and
  • Attending regular support activities such as virtual Office Hours and Production Simulation Workshops (as needed) for Tier 2 escalations.
• Provide communication support to the project, including the following:
  • Supporting the state Communications Team by planning and drafting communications to Tier 2 vendors and project stakeholders with details provided by the PaaS SI vendor;
  • Drafting communications for Tier 3 escalations such as release notes, workarounds, and ad‑hoc notifications with details provided by the PaaS SI vendor;
  • Working with the Tier 2 vendor on maintaining calendar details and releases, planned downtime, and other production activities with details provided by the PaaS SI vendor; and
  • Coordinating with Tier 2 teams to document and communicate the timing and user impacts of disaster recovery, data conversions, and system rollback activities with details provided by the PaaS SI vendor.
• Provide performance analysis and reporting on production simulation activities, which includes analyzing incident data to provide the State with recommendations on trends in incidents and common issues, and implementing recommendations as directed by the State.

Mandatory Experience

1. Within the last ten (10) years, must have a minimum of five (5) years of experience with Apex (Bulkification, Exception Handling, Test coverage).
2. Within the last ten (10) years, must have a minimum of five (5) years of experience with SOQL/SOSL optimization (avoiding governor limits).
3. Must possess a bachelor’s degree in an IT‑related or Engineering field. Additional qualifying experience may be substituted for the required education on a year‑for‑year basis. A copy of the degree must be provided upon request.
4. Within the last ten (10) years, must have five (5) years of experience with Debug logs analysis (reading execution paths quickly).
5. Within the last ten (10) years, must have five (5) years of experience in understanding of Flows vs Apex interactions.
6. Within the last ten (10) years, must have five (5) years of experience with ability to trace issues across:
   • Triggers
   • Flows
   • Validation rules
7. Within the last ten (10) years, must have five (5) years of experience with Troubleshooting:
   • REST/SOAP APIs (Postman)
   • Named Credentials
   • Authentication failures
8. Within the last ten (10) years, must have five (5) years of experience with integration logs review (Salesforce + external systems).
9. Within the last ten (10) years, must have at least one (1) year of experience supporting public or government sector.

Desirable Experience

1. Within the last ten (10) years, at least two (2) years of experience with other platforms like:
   • MuleSoft
   • SmartyStreets
   • Copado
   • Snowflake
2. Possession of Salesforce Platform Developer Certification. A copy of the certification must be provided upon request.

Equal Opportunity Employer

Capio Group is an equal opportunity employer. We are committed to diversity, equity, and inclusion and strive to create a workplace where all employees feel respected and valued.