Salesforce Developer (Information Technology Analyst 2 (40 Hour)

Department of Administrative Services; Hartford (CT); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The Salesforce Developer (Information Technology Analyst 2) supports the maintenance and operations of a newly implemented IVR system using Salesforce and AWS Connect for the Department of Social Services.

The role involves translating business requirements into Salesforce solutions, developing end-to-end applications using APEX, Lightning Web Components, and MuleSoft integrations, and automating business processes.

Qualifications

• Advanced programming in APEX, Triggers, LWC, Visualforce, and Salesforce APIs.
• Experience with external data integrations and middleware like MuleSoft.
• Knowledge of Salesforce automation tools such as Process Builder, Workflows, Formulas, Flow, and Email Alerts.
• Ability to design Salesforce solutions following best practices and introduce new technologies.
• Experience with system integration testing and troubleshooting performance/issues.

Responsibilities

• Maintain and operate the IVR system integrated with Salesforce and AWS Connect.
• Translate business requirements into Salesforce solutions and end-to-end applications.
• Develop using APEX, Lightning Web Components, and MuleSoft integrations.
• Automate business processes and optimize Salesforce workflows for efficiency.

Skills

APEX

Triggers

Lightning Web Components

Visualforce

Salesforce APIs

Tools

MuleSoft

Process Builder

Job description

The Salesforce Developer (Information Technology Analyst 2) supports the maintenance and operations of a newly implemented Interactive Voice Response (IVR) system using Salesforce and Amazon Web Services (AWS) Connect for the Department of Social Services. The role involves translating business requirements into Salesforce solutions, developing end-to-end applications using APEX, Lightning Web Components, and MuleSoft integrations, and automating business processes. This is a full-time, 40-hour-per-week position based in Hartford, CT with hybrid work arrangements, Monday through Friday, first shift (8:00 AM - 4:30 PM).

Key qualifications

• Advanced Programming Experience (APEX), Triggers, Lightning Web Components (LWC), Visualforce, and Salesforce APIs
• Experience with external data integrations and middleware tools such as MuleSoft
• Knowledge of Salesforce automation tools including Process Builder, Workflows, Formulas, Flow, Assignment Rules, and email Alerts
• Ability to design solutions leveraging Salesforce best practices and introduce new technologies
• Experience with system integration testing and troubleshooting functional and performance-related issues