Salesforce Developer / Administrator – Audiobook Publisher | Mexico

OpenKrill; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

100% Remote Work

USD Pay

Paid Time Off

Autonomy

Work with US companies

Job summary

Truelogic is seeking a hands-on Salesforce Developer and Administrator to join an agile technical team responsible for driving and supporting a broad suite of business-critical platforms. In this dynamic role, you will balance daily operational enhancements with major strategic initiatives, including a highly anticipated telephony platform migration and expanding Experience Cloud capabilities.

The ideal candidate is a proactive problem solver who excels at determining when to leverage

Qualifications

• Strong hands-on experience in Salesforce development and administration.
• Proven expertise with Sales Cloud, Service Cloud, and Experience Cloud.
• Hands-on coding with Lightning Web Components (LWC) and Apex.
• Experience building and troubleshooting automations using standard and custom objects.
• Extensive experience integrating Salesforce with third-party platforms and APIs.
• Ability to decide between custom development and out-of-the-box configuration.
• Comfort documenting technical decisions and Jira workflow management.
• Ability to work independently in a distributed team.
• Experience with Genesys integrations is highly preferred.
• CTI platforms like Talkdesk are a plus.
• Experience with Marketing Cloud is a plus.
• Knowledge of Zapier/HiTouch live chat integrations is a plus.

Responsibilities

• Develop, configure, and maintain Sales Cloud, Service Cloud, and Experience Cloud functionality.
• Evaluate requirements and architect efficient solutions via configuration or custom development.
• Build and optimize complex automations and workflows.
• Develop Lightning Web Components (LWC) and Apex code.
• Support data integrations between Salesforce and external platforms.
• Lead telephony migration efforts from Talkdesk to Genesys and rebuild integrations.
• Drive Experience Cloud initiatives and system enhancements.
• Troubleshoot issues across the Salesforce environment.
• Translate business requirements into actionable technical tasks.
• Maintain configuration and development tickets in Jira.
• Work autonomously within a distributed team.

Skills

Salesforce development

Salesforce administration

Sales Cloud

Service Cloud

Experience Cloud

Lightning Web Components

Apex

Integrations

Jira

Genesys

Talkdesk/CTI

Marketing Cloud

Zapier

HiTouch

SMS/live chat

Tools

Salesforce

Jira

Talkdesk

Genesys

Experience Cloud

Job description

ABOUT TRUELOGIC

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

OUR CLIENT

A flagship digital media and unabridged audiobook publisher operating globally with dedicated recording studios and an expansive catalog. They lead the digital publishing space by partnering with professional directors and award-winning voice talent to deliver premium content to a massive audience.

JOB SUMMARY

We are seeking a hands-on Salesforce Developer and Administrator to join an agile technical team responsible for driving and supporting a broad suite of business-critical platforms. In this dynamic role, you will balance daily operational enhancements with major strategic initiatives, including a highly anticipated telephony platform migration and expanding Experience Cloud capabilities. The ideal candidate is a proactive problem solver who excels at determining when to leverage declarative configuration versus custom code, seamlessly translating fast-paced business requirements into robust, scalable technical solutions.

RESPONSIBILITIES

• Develop, configure, and maintain robust functionality across Sales Cloud, Service Cloud, and Experience Cloud.
• Partner with technical leadership and the existing team to evaluate business requirements and architect the most efficient solutions utilizing either configuration or custom development.
• Build, maintain, and optimize complex automations, workflows, and custom capabilities.
• Program and support Lightning Web Components (LWC) and Apex code.
• Execute and support seamless data integrations between Salesforce and various external platforms or APIs.
• Drive the technical execution of a major telephony migration from Talkdesk to Genesys, critically evaluating and rebuilding all associated system integrations and automations.
• Lead upcoming Experience Cloud initiatives and ongoing system enhancements.
• Troubleshoot and resolve technical issues swiftly across the entire supported environment.
• Translate dynamic business requirements into well-documented, actionable technical tasks.
• Create, update, and manage all configuration and development tickets using Jira.
• Operate independently within a distributed team, effectively adapting to shifting business priorities.

QUALIFICATIONS AND JOB REQUIREMENTS

• Strong hands-on experience in both Salesforce development and administration.
• Proven expertise utilizing Sales Cloud, Service Cloud, and Experience Cloud.
• In-depth knowledge of declarative development and advanced system configuration.
• Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex.
• Extensive background in building, managing, and troubleshooting system automations using both standard and custom objects.
• Solid experience successfully integrating Salesforce with third-party platforms and external APIs.
• Strong technical judgment with the ability to confidently decide between custom development and out-of-the-box configuration.
• High level of comfort documenting technical decisions and managing workflows within Jira.
• Ability to execute complex projects independently with limited supervision.
• Experience with Genesys integrations is highly preferred.
• Previous experience operating Talkdesk or similar Computer Telephony Integration (CTI) platforms is a strong plus.
• Direct experience migrating, assessing, or rebuilding telephony-related automations is highly desirable.
• Familiarity with Marketing Cloud is a distinct advantage.
• Knowledge of or experience integrating tools like Zapier, HiTouch, SMS, or live chat platforms is a plus.
• Previous experience operating within a small technical team supporting multiple operational and customer-facing systems is preferred.

WHAT WE OFFER

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

WHY YOU'LL LIKE WORKING HERE

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.
• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.
• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.