Salesforce Developer

City of New York; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

City of New York seeks an experienced Salesforce Developer within NYCERS IT Custom Solutions. The role designs, develops, tests, and deploys Salesforce solutions aligned with SDLC standards, translating business requirements into scalable technical outcomes.

The candidate will collaborate with analysts, customize applications, build integrations, and document designs while keeping current on Salesforce features. Strong communication and training abilities are essential.

Qualifications

• Bachelor’s degree in CS/IS/Engineering or related field with six years of related enterprise architecture experience.
• Experience with Salesforce Administration and Development, Service Cloud, and integration basics.

Responsibilities

• Collaborate with analysts and stakeholders to gather requirements and translate them into technical specs.
• Customize Salesforce applications with custom objects, fields, workflows, and validation rules.
• Develop and maintain integrations using APIs and middleware.
• Troubleshoot Salesforce apps to ensure performance and user satisfaction.
• Create technical design docs, turnover/runbooks, and user guides.
• Stay current with Salesforce releases and best practices and implement improvements.
• Participate in code reviews and adhere to coding/testing/deployment standards.
• Work with Developers/Administrators across Service Cloud, Community Cloud, Marketing Cloud, and Social Studio.
• Provide internal training to teammates and business users.

Skills

Salesforce Administration

Salesforce Development

Service Cloud

Apex

SOQL

Lightning Experience

Java

SQL

REST API

Git

JIRA

Copado

VSCode

Confluence

Education

Bachelor’s degree in Computer Science / Information Systems / Engineering

Tools

VSCode

Git

Bitbucket

JIRA

Copado

Confluence

Job description

NYCERS IT Custom Solutions unit is seeking an experienced professional to serve as a Salesforce Developer. Under general direction, the successful candidate will design, develop, test and deploy custom/non-custom Salesforce solutions following SDLC standards with strong communication and client relations skills, with the ability to clarify and simplify business requirements and be able to carry the solution to the next level. This role demands a high degree of independent judgment and technical expertise. Candidate with java experience is a big plus.

Key Responsibilities

• Collaborate with business analysts and stakeholders to gather and analyze requirements, translating them into technical specifications.
• Customize and configure Salesforce applications to meet business needs, including creating custom objects, fields, workflows, and validation rules.
• Develop and maintain integrations between Salesforce and other systems using APIs and middleware.
• Troubleshoot and resolve issues related to Salesforce applications, ensuring optimal performance and user experience.
• Create and maintain technical documentation, including design specifications, turnover documents (runbook for operations), code comments, and user guides.
• Stay up to date with Salesforce releases, features, and best practices, and implement improvements as necessary.
• Participate in code reviews and follow best practices for coding, testing, and deployment.
• Be able to work with other Developers/Administrators through the components that make up the solution leveraging Service Cloud, Community Cloud, and Marketing Cloud/Social Studio.
• Be able to provide internal training to teammates as well as business users
• Strong problem-solving and critical-thinking skills, with the ability to tailor solutions to customer needs.
• Ability to envision solutions and understand the process steps from start to finish.
• Ability to work independently and in team-based environment
• Work well under pressure
• Outstanding written, presentation, and verbal communication skills
• Excellent interpersonal skills to interact effectively with internal and external contacts

SENIOR IT ARCHITECT - 95711

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or
• 2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or
• 3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

Mandatory Skills and Experience- 5 7+ years of Salesforce Administration & Development working with Service Cloud- Experience performing customizations and configurations on Salesforce CRM platforms- Experience troubleshooting and debugging the existing configuration/code to resolve bugs that are reported.- Experience performing within the governor limits of the Salesforce platform.- Experience documenting all solutions.- Experience reviewing Salesforce release notes and co-relate any effects the release will have on the NYCERS Solution.- Must be proficient in the following: Apex, Apex Triggers, Apex Unit Test, SOQL, SOSL, Lightning Experience and Administration, Bulk Data Import, Process Builder, workflow rules, Flows and validation rules. Strong in Java and SQL.- Be able to use Microsoft VSCode development tool, Git repository, Bitbucket, JIRA and Copado. Any equivalent experience is acceptable.- Experience extending the platform through REST 3rd party services.Preferred Skills and ExperienceExperience with the following:- Community Cloud- Marketing Cloud and Social Studio- Experience integrating with Box.com and/or OCR.- Experience with AppExchange integrations like vLocity and/or PSS, Glance, Docusign, Sumo and Adaptus and java are a plus.- ImageTrust- SNOW- Confluence- Should have one of the following certifications:- Salesforce Certified Administrator.- Salesforce Certified Platform Developer I.- Salesforce Certified Platform App Developer.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.