Salesforce Designer/Researcher for Public Service Tech

Nava Public Benefit Corp; EE. UU.; A distancia; USD 126.000 - 143.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Disability and life insurance

Paid time off and holidays

Annual bonus

Parental leave

401(k) match

Remote-first work

Home office setup

Learning opportunities

Referral bonus

Commuter benefits

Sabbatical leave

Descripción de la vacante

Nava Public Benefit Corp seeks a Designer/Researcher to lead design and research for government programs affecting millions. You’ll drive from concept to implementation, championing user needs through research, prototyping, and system design, collaborating with government staff and other contractors.

Remote-friendly role with a focus on empathy, accessibility, and high-quality digital experiences in complex stakeholder environments. Strong communication and collaborative skills are essential.

Formación

• Hands-on familiarity with Salesforce from a design or service-design perspective.
• Experience mapping and driving systemic improvements within complex service environments.
• Experience designing, testing, and implementing digital services.
• Experience designing with web and responsive user interface best practices.
• Excellent communication skills and ability to collaborate across teams.

Responsabilidades

• Prioritize, plan, and deliver roadmap-level design and research initiatives on projects.
• Apply a human-centered design mindset focusing on user needs.
• Run quantitative and qualitative user research and share findings with collaborators.
• Collaborate with cross-functional teams to deliver design work including discovery artifacts, diagrams, flows, prototypes, and design systems.
• Partner with Nava product teams and government staff to translate complex requirements into simple, accessible digital experiences.

Conocimientos

Salesforce familiarity

Full-time ET hours

Design in product teams

User research

Digital services design

Systems thinking

Communication skills

Collaboration across teams

Empathetic design

Adaptive mindset

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce

Descripción del empleo

Nava Public Benefit Corp seeks a Designer/Researcher to lead design and research for government programs affecting millions. You’ll drive from concept to implementation, championing user needs through research, prototyping, and system design, collaborating with government staff and other contractors.

Remote-friendly role with a focus on empathy, accessibility, and high-quality digital experiences in complex stakeholder environments. Strong communication and collaborative skills are essential.