Salesforce/CRM Tester

Apex Systems; Lansing (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

ESPP

401K with company match

HSA

Employee Assistance Program

Job summary

Apex Systems seeks a Salesforce/CRM Tester to design, maintain, and execute test cases for Salesforce applications using Azure DevOps. The role involves collaborating with customers, vendors, and development teams in an agile environment to ensure quality and performance across Service Cloud and Experience Cloud.

The ideal candidate has extensive Salesforce QA/testing experience, proficiency with Azure DevOps, and familiarity with API testing tools like SoapUI/Postman.

Qualifications

• 6+ years Salesforce QA/testing experience
• 3+ years in Salesforce Service Cloud/Experience Cloud
• 4+ years Azure DevOps Test Suite
• Experience with CCaaS testing (Nice CXone or similar) preferred
• SQL knowledge (basic)
• Experience with Selenium or similar tools
• Ability to create and execute test scripts and test plans

Responsibilities

• Develop and execute test plans and suites in Azure DevOps
• Write positive and native test cases for Salesforce applications
• Collaborate with developers to ensure testing meets performance and scalability needs
• Create and maintain automated test scripts and frameworks
• Perform regression testing and traceability of test results
• Document defects and track fixes through resolution in Azure DevOps

Skills

Salesforce QA

Azure DevOps

SQL

Selenium

Test automation

Communication

Agile

Tools

Azure DevOps

SoapUI

Postman

Job description

Job DescriptionAs a Salesforce/CRM Tester, you’ll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases.

Responsibilities

• Work in an agile environment and understand agile methodologies.
• Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for the client.
• Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
• Identify automation framework and make recommendations for improvements.
• Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develops and writes automated test scripts and plans to ensure that software functions as expected.
• Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
• Knowledge of quality assurance methodologies and automation testing tools.
• Ensures the proposed solutions adhere to security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
• The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.
• Ability to effectively transfer knowledge and flex according to the situation.
• Excellent written and verbal communication skills.
• Facilitation and problem-solving skills.

Salesforce Testing

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce lifecycle implementations.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester

• Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
• Ensure full traceability between test scripts, results, and client requirements.
• Maintain and enhance existing test scripts.
• Azure DevOps experience with Prepare Test Suites.

Qualifications

• Salesforce QA/testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
• SQL: 1 year (Preferred/Optional).
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
• Experience in Government / Public Health Processes and guidelines (Preferred).
• Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
• Knowledge of testing/QA best practices.
• Ability to create and utilize test scripts.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodations

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228.