Salesforce CRM Project Manager

Oldcastle Payroll, Inc; Atlanta (GA); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Wellness programs

Inclusive culture & growth

Job summary

CRH is seeking an experienced Project Manager to lead large Salesforce implementations and organizational change across global manufacturing teams. You will coordinate with senior leaders, vendors and stakeholders to deliver solutions aligned with standards and controls while driving value and readiness for deployment.

The role requires strong leadership, communication, and PMP/Salesforce expertise, with 5+ years managing complex projects and travel up to 15%.

Qualifications

• 5+ years of experience managing large software projects, preferably Salesforce
• Hands-on experience with Salesforce implementation
• Experience managing 3rd party vendors or consultants
• Knowledge of CRM/ERP systems to drive organizational change
• Strong written and verbal communication, including presentations
• Ability to lead cross-functional teams and global programs
• Experience with project governance, KPIs and risk management
• Familiarity with MS Office and PM tools like MS Project/Jira/SmartSheet

Responsibilities

• Lead Salesforce software implementations from initiation to closure
• Develop project scope, timelines, procurement, resourcing and execution
• Ensure deliverables meet quality, scope and budget expectations
• Drive change management across business units and stakeholders
• Monitor vendor performance and KPIs with cross-functional teams
• Create project scorecards and manage risks, issues, decisions, actions, changes
• Maintain project plans, dependencies and milestones in PM tool
• Document artifacts for audits and standardization
• Identify opportunities for process improvement and best practices
• Coordinate across IT and business groups to ensure resource alignment

Skills

Project management

Salesforce

Vendor management

CRM/ERP knowledge

Communication

Team leadership

Global business acumen

Emotional intelligence

Analytical/problem-solving

Documentation

PM software tools

Education

PMP certification

Salesforce Specialist certification

Six Sigma/Lean

Tools

SmartSheet

MS Project

ServiceNow

Jira

Job description

Job Summary

Are you ready to be part of a growing organization where project management is a valued part of the business process, where you will be partnering with senior leaders to drive transformation that is implementing Salesforce? The role of Project Manager is an exciting opportunity to partner with leaders and drive value creation as we implement Organizational Change. This role is empowered to coordinate with business leaders, stakeholders, subject matter experts, and vendors to drive the project forward and deliver solutions enabled by process, people, and technology. This individual will ensure that all solutions adhere to organizational standards, controls, and best practices for operational readiness.

Job Location

This is a remote position, but candidates must be located in the state of Georgia within driving distance to the corporate office in the Perimeter area of Atlanta.

Job Responsibilities

• Project management of large Salesforce software implementations
• Develop and manage the project from beginning to end, including project scope, timeline (project plan), procurement of hardware and software, resourcing, and project execution
• Drive execution of the project and ensure deliverables meet expectations in terms of quality, accuracy, and completeness
• Drive change management across multiple business units with strong interpersonal skills; ability to work with people, environments, cultures
• Measure, monitor, and maintain the internal and external vendor teams’ ability to meet or exceed KPIs
• Create and socialize project-specific scorecards that drive profitable action
• Actively manage project RIDAC (risks, issues, decisions, actions, changes) with a focus on adequately identifying, logging, and actioning completely, developing mitigation plans, and undertaking proactive actions to achieve a green status throughout the project
• Proactively manage project change control, communicating any impact on project scope, identifying risks or issues, and devising contingency plans
• Attend meetings as an effective representative when key group/member may not be able to attend, managing required follow-up, actions, and handoffs
• Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestones, tasks, and project health data for your portfolio in the project management tool. This project may have multiple project plans representing the scope of various departments/teams working on project components
• Apply organizational awareness to navigate the interdependencies between groups in both IT and the business, ensuring that the right resources are engaged in the right work at the right time
• Provide input on the tactical needs of the organization based on engagement with stakeholders
• Own updates and knowledge documentation to drive standardization. Ensure appropriate documentation artifacts are created through all phases of the project lifecycle to support the work of the project team, the impacted end users, project audits, and/or financial audits
• Identify opportunities to streamline and/or enhance project components such as implementations, sharing best practices with your peers and leaders, and regularly implementing continuous improvement actions
• Project implementation operational readiness - preparation and documentation before launch and ultimately project completion; all stakeholder, department, and support team confirmation prior to project closure

Job Requirements

• 5+ years of experience managing large software projects preferably Salesforce or a comparable CRM application
• Hands-on experience with the implementation of Salesforce
• Experience managing 3rd party vendors or consultants
• Knowledge of CRM/ERP systems to drive organizational change
• Business, financial, and IT acumen
• Strong oral and written communication, including presentation skills
• Team Leadership
• Global business acumen
• Emotional Intelligence establishing trusted relationships
• Strong analytical and problem-solving skills
• Strong attention to detail and excellent organizational skills
• Hands-on experience in one or more project management software packages - SmartSheet, MS Project, ServiceNow, Jira, etc.
• Experience working for a global manufacturing organization preferred
• Large project expertise: $3M+, 6mo+, cross-functional team
• Project delivery best practice knowledge
• Strong knowledge of MS products -Project, Excel, Word, PowerPoint, Visio, Teams, SharePoint, SmartSheet
• Travel: 15% (or more as required by business and project needs)
• May need to attend in person meetings in designated company locations
• PMP certification preferred
• Salesforce Specialist certification preferred
• Salesforce Sales Cloud/Manufacturing Cloud, Six Sigma, Lean, PMP, and/or SAFe certifications preferred

Compensation

• Base Salary - $100,000 - $120,000 per year
• 401k plan
• Short-Term/Long-Term Disability
• Life Insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays
• Opportunity for annual bonus

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH is an affirmative action and equal opportunity employer.

CRH is an equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.