Salesforce CRM Director

Yoh Services LLC; United States; Hybrid; USD 126,000 - 180,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

HSA

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh is seeking a Salesforce CRM Director in McKinney, TX (Hybrid) to own the platform roadmap and drive customer engagement and sales effectiveness. You will partner with Sales, Marketing, Service, and Operations to translate requirements into strategic initiatives and actionable user stories.

The role requires 7+ years in product ownership with Salesforce/CRM, a strong governance mindset, and experience delivering measurable outcomes. Hybrid work with client collaboration is expected.

Qualifications

• Bachelor’s degree is required.
• 7+ years of product ownership/product management experience with Salesforce/CRM.
• Proven success owning roadmaps/backlogs and delivering measurable outcomes.
• Strong CRM strategy, customer data/intelligence, and value realization.

Responsibilities

• Own the Salesforce CRM product roadmap, prioritizing enhancements for customer experience and sales productivity.
• Partner with Sales, Marketing, Service, and Operations to translate needs into initiatives and user stories.
• Collaborate with architects and delivery teams to manage the backlog and deliver measurable business value.
• Leverage data analytics and AI insights to inform strategy, drive adoption, and maximize ROI.
• Lead governance, vendor management, and executive communications for scalable growth.

Skills

Salesforce CRM

Roadmap ownership

Cross-functional collaboration

Backlog management

AI-driven insights

Executive stakeholder management

Agile/Scrum

Data-driven ROI

CRM strategy

Education

Bachelor’s degree

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Snowflake/SQL

CDP/Customer Intelligence

React-based web applications

Job description

Salesforce CRM Director

Direct Hire

McKinney, TX (Hybrid)

Overview

Client confidential opportunity for a senior product leader to own and evolve a Salesforce CRM platform roadmap, partnering with cross‑functional stakeholders to improve customer engagement, sales effectiveness, and measurable revenue outcomes.

Key Responsibilities

• Own the Salesforce CRM product roadmap, prioritizing enhancements that improve customer experience, sales productivity, and growth.


• Partner with Sales, Marketing, Service, and Operations leaders to gather requirements, align priorities, and translate needs into product initiatives and user stories.


• Collaborate with architects and delivery teams to manage and execute the backlog, ensuring solutions deliver measurable business value.


• Leverage customer data, analytics, and AI‑driven insights to inform product strategy, drive adoption, and maximize ROI.


• Lead platform governance, vendor management, and executive stakeholder communications to ensure scalability as the business grows.

Qualifications

• Bachelor’s degree required.


• 7+ years of product ownership/product management experience, including Salesforce/CRM platforms.


• Proven success owning roadmaps and backlogs and delivering measurable outcomes.


• Strong understanding of CRM strategy, customer data/intelligence, and value realization.


• Experience establishing governance and prioritization across competing stakeholders.


• Demonstrated ability to apply AI‑driven customer intelligence to improve strategy and customer outcomes.


• Skilled in translating business needs into user stories and technical requirements.


• Familiarity with Agile/Scrum (or similar delivery methodology).


• Strong communication skills with executive‑level stakeholder management.


• Data‑driven approach to adoption, ROI, and platform health measurement.


• Working familiarity with: Salesforce Sales Cloud & Service Cloud, Snowflake/SQL, CDP/Customer Intelligence capabilities, and React‑based web applications.


• Experience using reporting, dashboards, and CRM analytics to drive prioritization and decision‑making.


• Industry experience in distribution, manufacturing, or B2B sales environments preferred.


• PMP, CSPO, CSM, and/or Salesforce certifications preferred.

Estimated Min Rate

$126000.00

Estimated Max Rate

$180000.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)


• Health Savings Account (HSA) (for employees working 20+ hours per week)


• Life & Disability Insurance (for employees working 20+ hours per week)


• MetLife Voluntary Benefits


• Employee Assistance Program (EAP)


• 401K Retirement Savings Plan


• Direct Deposit & weekly epayroll


• Referral Bonus Programs


• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

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