Salesforce CRM Analyst — Data & Process Improvement

Intellibee; Lansing (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Long-Term stability

Health coverage

401(k) program

Green Card support

Job summary

IntelliBee in Lansing, MI seeks a Salesforce Business Analyst to support BH CRM initiatives, including mapping business processes, translating needs into development requirements, and preparing training content. You will collaborate across IT, business owners, and leadership to operationalize processes within BH CRM.

Roles involve documenting specifications, assisting with RFPs, and supporting end-user reporting tools and data warehousing needs.

Qualifications

• 5+ years of experience as a Business Analyst.
• Experience as a BA working with Salesforce-built applications.
• QA/Testing experience.

Responsibilities

• Analyze business and user needs and prioritize requirements.
• Coordinate with project teams, IT, vendors, and stakeholders to implement BH CRM changes.
• Prepare functional and technical specifications for reporting and data warehousing work.

Skills

BA experience

Salesforce experience

QA testing

Tools

Salesforce

Job description

IntelliBee in Lansing, MI seeks a Salesforce Business Analyst to support BH CRM initiatives, including mapping business processes, translating needs into development requirements, and preparing training content. You will collaborate across IT, business owners, and leadership to operationalize processes within BH CRM.

Roles involve documenting specifications, assisting with RFPs, and supporting end-user reporting tools and data warehousing needs.