Salesforce.com Administrator

First Advantage; Occidental (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

First Advantage seeks a skilled Salesforce Administrator/Senior Administrator to manage and optimize our Salesforce platform. You will work with stakeholders to gather requirements, configure Sales Cloud and Service Cloud, and implement automation across the system.

The role emphasizes governance, data quality, and end-user training while supporting North American operations in EST/ET hours.

Qualifications

• 3+ years of Salesforce Administration experience.
• 5+ years of Salesforce Administration experience for Senior level.
• Strong knowledge of Salesforce platform configuration and administration.
• Hands-on experience with Salesforce Flows, Reports & Dashboards, Security & Permissions.

Responsibilities

• Administer and maintain Salesforce Sales Cloud and Service Cloud.
• Configure custom objects, fields, layouts, and validation rules.
• Build and maintain Flows, approval processes, and automation.
• Manage user access, profiles, permission sets, roles, and sharing rules.

Skills

Salesforce configuration

Flows

Reports & Dashboards

Security & permissions

Data management

Data Loader

Change Sets

Deployment processes

Stakeholder management

Testing & release management

Education

Salesforce Administrator Certification (ADM 201)

Tools

Salesforce

Data Loader

Sales Cloud

Service Cloud

Lightning App Builder

Job description

We are seeking a skilled Salesforce Administrator / Senior Salesforce Administrator to manage, enhance, and support our Salesforce platform. The ideal candidate will have experience in Salesforce administration, business process automation, user support, data management, reporting, and platform governance.This role will collaborate closely with business stakeholders, technical teams, and leadership to drive adoption, improve processes, and deliver scalable Salesforce solutions. The candidate must be comfortable supporting North American business operations and working EST/ET hours.Key ResponsibilitiesAdminister and maintain Salesforce Sales Cloud, Service Cloud, and related applications.Configure and support custom objects, fields, page layouts, record types, validation rules, and permissions.Build and maintain Salesforce Flows, approval processes, and automation solutions.Manage user access, profiles, permission sets, roles, and sharing rules.Create and maintain reports, dashboards, and analytics to support business decision-making.Perform data imports, exports, cleansing, deduplication, and data quality monitoring.Collaborate with business stakeholders to gather requirements and translate them into Salesforce solutions.Support integrations with external systems and third-party applications.Troubleshoot issues, identify root causes, and implement resolutions.Participate in testing, release management, and deployment activities.Ensure Salesforce best practices, governance, security, and compliance standards are followed.Provide end-user training, documentation, and ongoing support.Required Qualifications3+ years of Salesforce Administration experience for Salesforce Administrator.5+ years of Salesforce Administration experience for Senior Salesforce Administrator.Strong knowledge of Salesforce platform configuration and administration.Hands-on experience with:Salesforce FlowsReports & DashboardsSecurity Model and Permission SetsData Loader and Data Management ToolsChange Sets and Deployment ProcessesSales Cloud and Service CloudStrong analytical and problem-solving skills.Excellent communication and stakeholder management skills.Ability to work independently and manage multiple priorities.Willingness to work EST/ET hours and collaborate with U.S.-based teams.Preferred QualificationsSalesforce Administrator Certification (ADM 201).Salesforce Advanced Administrator Certification.Experience with CPQ, Experience Cloud, DocuSign, or Marketing Cloud.Knowledge of Apex, SOQL, Lightning App Builder, and Salesforce integrations.Experience working in Agile/Scrum environments.Familiarity with MuleSoft, Oracle Integration Cloud (OIC), or Azure Integration Services.Key SkillsSalesforce AdministrationFlow AutomationSecurity & Access ManagementData Management & Data GovernanceReporting & AnalyticsUser Training & SupportRelease ManagementBusiness Process OptimizationStakeholder ManagementIntegration SupportWe have great people here and are looking for more. Come join us!Follow us:FacebookInstagramLinkedInXYouTubeEqual Employment Opportunities at First AdvantageFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.