Salesforce COE - Senior Service Delivery Manager

0101 The Huntington National Bank; Easton (OH); Híbrido; USD 93.000 - 189.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid time off (PTO)

Resumo da vaga

Huntington Bank is looking for an experienced Senior Service Delivery Manager to lead Salesforce delivery teams within the Huntington Salesforce Center of Excellence. The role focuses on end-to-end project execution, strategic planning, and resource management to deliver full-stack technology products for business partners and IT delivery teams.

The ideal candidate will drive onshore and offshore delivery, coach teams, manage budgets, and align staffing with project goals.

Qualificações

• Bachelor's Degree required.
• 7+ years of experience managing technical teams.
• 4+ years delivering Salesforce platform projects (Sales, Service, Marketing, Financial Services, Data Clouds).
• Strong communication and collaboration with architects, leads, developers, analysts, and business staff.
• Experience with Agile delivery and large-scale programs preferred.

Responsabilidades

• Direct end-to-end Salesforce technology project execution based on Agile methodology.
• Ensure team delivers on-time and high-quality results.
• Manage resource planning for technical team members (Lead, Developer, QA).
• Establish delivery model leveraging onshore and offshore resources.
• Align staffing to deliverables and budgets; adjust resources as needed.
• Build high performing teams through coaching and career progression.
• Partner with business and IT to develop technology strategy for delivery.
• Coordinate release plans and day-of release activities.

Conhecimentos

Leadership

Agile

Salesforce

Communication

Resource planning

Formação

Bachelor's Degree

Ferramentas

Salesforce

MuleSoft

Descrição da vaga

The Huntington Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment and support of Salesforce-related applications. The ideal candidate will have experience with strategic planning, funding, prioritization, resource planning/management and delivery of full-stack technology products and services to the Business Partner(s) and cross-impacted Information Technology delivery partners.

Duties and Responsibilities

• Direct responsibility for end-to-end Salesforce technology project execution based on Agile methodology
• Ensure team delivers on-time and high-quality results
• Evaluate delivery plans; identify and proactively reduce and remove roadblocks
• Direct responsibility for resource planning, recruitment and management for the technical team members including Technical Lead, Developer and Quality Assurance roles
• Establish delivery execution model which leverages onshore and offshore resources
• Continually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications
• Build high performing teams by establishing goals and through regular coaching track progress with these career plans
• Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams
• Partner with delivery peers to coordinate release plans and day-of release activities

Basic Qualifications

• Bachelor's Degree
• Minimum of 7 years of related experience managing technical teams
• 4+ years of delivery experience focused on the Salesforce platform including one or more of the following: Sales, Service, Marketing, Financial Services, Agentforce, and Data Clouds
• Exceptional communication and interpersonal skills are required for interacting and collaborating with architects, technical leads, developers, analysts, peer delivery leaders, and business staff throughout the organization
• Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

Preferred Qualifications

• 5+ years of experience in large scale, enterprise organizations
• 5+ years of experience executing delivery based on Agile methodology.
• Salesforce Administration certifications preferred
• Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts.
• Experience with MuleSoft or similar integration platforms
• Experience providing shared services to multiple teams
• Experience in Financial Services industry or with financial applications

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes

Workplace Type

Office

Our Approach to Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

Compensation Range: 93,000.00 - 189,000.00 USD Annual The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.