Salesforce & Business Systems Leader

Frederik Meijer Gardens & Sculpture Park

Grand Rapids (MI)

On-site

USD 110,000 - 150,000

Full time

14 days+

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Job summary

Frederik Meijer Gardens & Sculpture Park in Grand Rapids, MI seeks a Business Systems Manager to lead strategy, optimization, and evolution of core business systems with primary ownership of Salesforce. You will partner with leaders to translate business needs into scalable technology solutions and build a capable team to deliver reliable systems.

The role blends business strategy, technology, data, and process improvement to boost efficiency and reporting, while enabling growth for the

Qualifications

Bachelor’s degree in Information Technology, Computer Science, a related field, or an equivalent combination of education and experience.
8+ years of progressive experience in business systems administration, enterprise applications, or advanced IT support.
Strong knowledge of Salesforce architecture, configuration, administration, and best practices.
Demonstrated ability to translate business needs into practical, scalable technology solutions.
Experience identifying and implementing process improvements, automation, and system enhancements.
Strong analytical, problem‑solving, communication, and organizational skills.
Experience partnering with stakeholders across multiple business functions.
Leadership experience or demonstrated ability to build, lead, and develop a team.

Responsibilities

Own and evolve the strategy, roadmap, governance, and continuous optimization of Salesforce and other assigned business systems.
Identify and drive opportunities for process improvement, automation, scalability, and standardization across the organization.
Partner with business and IT leaders to prioritize technology investments and ensure system capabilities support organizational goals.
Serve as a strategic technology partner to departments across Meijer Gardens, translating operational needs and challenges into effective system solutions.
Gather and analyze business requirements, evaluate processes, and recommend configurations, enhancements, integrations, or other solutions.
Look beyond individual requests to identify root causes, cross-functional opportunities, and solutions that can scale across the organization.
Provide primary leadership and ownership of the Salesforce platform, including architecture, configuration, workflows, flows, objects, validation rules, integrations, and user adoption.
Oversee system enhancements, releases, testing, change control, and ongoing optimization.
Support and develop expertise across additional enterprise applications and broader IT initiatives rather than operating solely within a single platform.
Strengthen data integrity, governance, consistency, and accessibility across business systems.
Oversee dashboards, reporting, and analytics that help leaders make informed, data‑driven decisions.
Partner with stakeholders to improve data visibility and promote effective use of organizational information.
Build, lead, coach, and develop a high‑performing Business Systems team.
Establish operating rhythms, delivery standards, documentation, and system‑management best practices.
Manage workload and priorities while developing internal capabilities that reduce dependency on outside resources.