Salesforce Business Systems Analyst

Eliassen Group; Columbus (OH); Remote; USD 96,000 - 152,000; Part time

Benefits offered by this job

Medical benefits

Remote work

Job summary

Eliassen Group is seeking an experienced Salesforce Business Systems Analyst for a remote, contract engagement. The role focuses on go-to-market systems built on Salesforce, supporting sales and partner-facing teams, with a backlog of enhancements and several small to mid-sized projects.

You will join a small, collaborative team of BSAs, working closely with stakeholders and developers to deliver clear requirements, test plans, and hands-on delivery.

Qualifications

• 7+ years of experience as a Business Systems Analyst or Business Analyst.
• Hands-on experience with Salesforce Sales Cloud supporting go-to-market or sales operations processes.
• Strong BA practices: requirements gathering, user stories, process mapping, testing.

Responsibilities

• Partner with sales, partner/channel, and operations stakeholders to understand needs and translate into clear requirements.
• Own and manage a backlog of Salesforce enhancements and fixes, prioritizing what matters most.
• Lead analysis on go-to-market projects from discovery through delivery.

Skills

Salesforce Sales Cloud

Business Process Analysis

Agile

Requirements gathering

User stories

Stakeholder communication

Tools

Zuora

NetSuite

Job description

Salesforce Business Systems Analyst

Anywhere

Type: Contract

Category: Business Analysis

Industry: Technology

Workplace Type: Remote

Standard Hours: Open

Reference ID: JN -092026-108838

Date Posted: 09/29/2026

Shortcut: http://careers.eliassen.com/u6GVks

Description

Our client, sells its products through a partner channel of managed service providers (MSPs), value-added resellers, and distributors, who in turn serve small and mid-sized businesses. The business applications team needs an experienced Business Systems Analyst who can step in, get oriented quickly, and start moving work forward with very little direction.

You will focus on the company's go-to-market systems, all built on Salesforce, helping sales and partner-facing teams get the processes and tools they need. Most of the work is a backlog of enhancements and fixes, alongside a handful of small to medium-sized projects. You will join a small, collaborative team of BSAs.

Responsibilities

What You'll Do

• Partner with sales, partner/channel, and operations stakeholders to understand their needs and translate them into clear business and functional requirements.
• Own and work through a backlog of Salesforce enhancements and fixes, helping the business prioritize what matters most.
• Lead the analysis on small to medium-sized go-to-market projects from discovery through delivery.
• Write well-structured user stories with clear acceptance criteria, ready for development.
• Map and document end-to-end business processes (current and future state) across the opportunity-to-quote lifecycle.
• Work day to day with the development team to clarify requirements, answer questions, and remove blockers.
• Plan and run testing, including test cases, functional testing, and coordinating user acceptance testing with the business.
• Coordinate with BSAs supporting quote-to-cash (Zuora, NetSuite) where go-to-market work crosses into their areas.

Experience Requirements

Required

• 7+ years of experience as a Business Systems Analyst or Business Analyst, with a track record of working independently.
• Deep, hands-on experience with Salesforce Sales Cloud supporting go-to-market or sales operations processes.
• Strong command of core BA practices: requirements gathering, user stories, process mapping, and testing. This role has no ramp-up time for learning the craft.
• Experience working in Agile teams alongside Salesforce developers and administrators.
• Clear, confident communication with both business stakeholders and technical teams.
• Comfort operating in a changing environment and managing a backlog with shifting priorities.

Preferred

• Experience supporting partner or channel sales models (MSPs, VARs, distributors, or other indirect sales).
• Exposure to Salesforce Service Cloud, Experience Cloud (partner portals), Government Cloud, or Agentforce.
• Familiarity with quoting and the handoff into quote-to-cash systems such as Zuora or NetSuite.
• Background in B2B SaaS or software companies.
• Salesforce certifications (for example, Business Analyst or Administrator).

What Success Looks Like

Within the first few weeks, you have taken ownership of the go-to-market backlog, built working relationships with key business stakeholders, and are delivering development-ready stories and tested changes without needing close oversight. By the end of the engagement, the backlog is meaningfully reduced, priority projects are delivered, and the team has the capacity it needs as new leadership comes on board.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Aff…