Salesforce Business Analyst (Public Trust)

ICF; United States; Remote; USD 67,000 - 115,000; Full time

Job summary

ICF seeks an experienced Business Analyst to support a Salesforce Center of Excellence program for a government client. The BA will collaborate with federal stakeholders, product owners, technical teams and leadership to analyze business needs, document requirements and help ensure delivery of Salesforce capabilities.

Remote work is authorized; US Eastern time overlap is required. The role emphasizes agile delivery, stakeholder engagement, and strong documentation, with responsibilities spanning

Qualifications

• 3+ years of IT experience, including at least one Salesforce project.
• 3+ years of experience with Agile project management tools (e.g., Jira, Trello) and Microsoft Office.
• 1+ year of experience delivering user training or creating technical documentation.
• Public Trust or an Active Secret clearance; U.S. citizenship required.
• Residency and work in the U.S. required.

Responsibilities

• Engage with federal stakeholders to understand current business processes, identify pain points, and gather functional and non-functional requirements.
• Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities.
• Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog.
• Facilitate requirements discussions, working sessions, stakeholder interviews, and backlog refinement activities.
• Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables.
• Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations.
• Assist in preparing and delivering user training, job aids, and adoption materials to support effective use of project tools and processes.
• Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, requirements, risks, and dependencies.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.
• Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables are accurate, complete, and aligned with client standards.
• Contribute to continuous process improvement by identifying opportunities to streamline workflows, improve documentation, and enhance stakeholder engagement.

Skills

Salesforce experience

Agile project mgmt

Jira/Trello

Documentation

Stakeholder engagement

Tools

Jira

Trello

MS Office

Job description

The Work:

ICF seeks an experienced Business Analyst to supporta Salesforce Center of Excellence programfor one of our government clients. The Business Analyst will work closely with federal stakeholders, product owners, technical teams, and program leadership to analyze business needs, document requirements, support solution design, and help ensure successful delivery ofSalesforcecapabilities. The role requires strong analytical, communication, documentation, and stakeholder engagement skills in a federal Agile delivery environment.

Job Location:

Remote work is authorized.Must support US Eastern time zone working hours_._

*If you accept this position, you should note that ICF doesmonitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do:

• Engage with federal stakeholders to understand current business processes,identifypain points, and gather functional and non-functional requirements.




• Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities.




• Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog.




• Facilitate requirements discussions, working sessions, stakeholder interviews, and backlog refinement activities.




• Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables.




• Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations.




• Assist in preparing and delivering user training, job aids, and adoption materials to support effective use of project tools and processes.




• Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, requirements, risks, and dependencies.




• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.




• Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables are accurate, complete, and aligned with client standards.




• Contribute to continuous process improvement by identifying opportunities to streamline workflows, improve documentation, and enhance stakeholder engagement.

What You Will BringWithYou:

• 3+ years of work experience in Information Technology, including at least one Salesforce project.




• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.




• 1+ years of experience delivering user training or creating technical documentation.




• Candidate must have a Public Trust or an Active Secret clearance




• U.S. Citizenship is required due to federal contract requirements




• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.




• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

What We Would Like YouToBringWithYou:

• Experience working with federal government clients or large-scale government programs.




• Familiarity with emergency management, crisis response, continuity, resilience, grants management, case management, compliance, or related mission-support environments.




• Experience supporting systems modernization, application development, data management, reporting, or workflow automation projects.




• Experience with Agile delivery frameworks, including Scrum or SAFe.




• Experience supporting user acceptance testing, defect triage, release planning, and production deployment activities.




• Experience developing training materials, standard operating procedures, job aids, or other end-user support documentation.

Professional Skills:

• Highly effective analytical and problem-solving capabilities.




• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.




• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.




• Organized, detail-oriented and able to prioritize and multitask.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [e-mail] we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplacediscriminationrightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,355.00 - $114,503.00

Nationwide Remote Office (US99)