Salesforce Business Analyst- Hybrid

ICF International; West Virginia; On-site; USD 90,000 - 120,000; Full time

Job summary

ICF International seeks an experienced Salesforce Business Analyst to support a DHS Salesforce implementation, leveraging Government Cloud and integrating with third-party systems. The role requires Agile collaboration and strong stakeholder engagement. Travel onsite to Falling Waters, West Virginia at least twice a week; candidates must be U.S.

citizens with Public Trust or Active Secret clearance. Prior DHS/DoD experience is highly valued, along with Salesforce expertise and DoD security

Qualifications

• 3+ years as a Business Analyst with at least one Salesforce project.
• US Citizenship and Public Trust or Active Secret clearance required.
• Residence in the U.S. with ability to work onsite in the U.S. and travel to WV.

Responsibilities

• Engage with DHS stakeholders to analyze current business processes and gather requirements for the Salesforce-based solution.
• Translate needs into detailed user stories, workflows, and system requirements for low-code/no-code development on Salesforce Government Cloud.
• Collaborate to prioritize and refine the product backlog and ensure alignment with project goals.
• Create process flows, requirements specs, user guides, and delivery-ready documentation for gate reviews.
• Assist in delivering user training for adoption of the Salesforce system.
• Support DoD and federal security standards and contribute to cybersecurity documentation for ATO.

Skills

Analytical skills

Communication

Attention to detail

Multitasking

Education

Public Trust or Active Secret clearance

Tools

Jira

Trello

Microsoft Office Suite

Job description

The Work:

ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce's Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology.

Job Location:

Must be able to travel onsite to Falling Waters, West Virginia at least 2 times a week

What You Will Do:

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.
• Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce's Government Cloud Platform.
• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.
• Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.
• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.
• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.
• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.
• Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.
• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.

What You Will Bring With You:

• 3+ years as a Business Analyst, including at least one Salesforce project.
• Candidate must have a Public Trust or an Active Secret clearance.
• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

What We Would Like You To Bring With You:

• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.
• 1+ years of experience delivering user training or creating technical documentation.
• Understanding of DoD and federal government security standards and experience supporting ATO processes.
• Experience working with federal government clients, particularly DHS or DoD.
• Familiarity with Salesforce, including its general functionality and the use cases it supports.
• Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment.
• Prior experience delivering user training or creating technical documentation.
• Background in data migration projects.

Professional Skills:

• Highly effective analytical and problem-solving capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.
• Organized, detailed oriented and able to prioritize and multi-task.

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Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [e-mail] for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.