Public Sector Salesforce Business Analyst | DHS & DoD Ready

ICF; Morgantown (WV); On-site; USD 81,000 - 139,000; Full time

Job summary

ICF seeks an experienced Salesforce Business Analyst to support a DHS implementation project, traveling onsite to Falling Waters, WV at least twice weekly. The role leverages Salesforce Public Sector Solutions within an Agile framework to integrate with third-party systems and ensure DoD/compliance readiness.

The ideal candidate has 3+ years in business analysis with Salesforce, holds relevant Salesforce certifications or Trailhead badges, and can obtain Public Trust or Secret clearance. U.S.

Qualifications

• 3+ years as a Business Analyst, including at least one Salesforce project.
• Candidate must have a Public Trust or an Active Secret clearance.
• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

Responsibilities

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.
• Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform.
• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.
• Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.
• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.
• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.
• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.
• Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.
• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.

Skills

Agile tools

Jira

Trello

Microsoft Office

User training

Technical documentation

Security standards

Communication

Stakeholder engagement

Education

Salesforce Business Analyst certification

Salesforce Administrator certification

Trailhead badges

Public Trust / Active Secret clearance

Tools

Salesforce

Government Cloud Platform

Job description

ICF seeks an experienced Salesforce Business Analyst to support a DHS implementation project, traveling onsite to Falling Waters, WV at least twice weekly. The role leverages Salesforce Public Sector Solutions within an Agile framework to integrate with third-party systems and ensure DoD/compliance readiness.

The ideal candidate has 3+ years in business analysis with Salesforce, holds relevant Salesforce certifications or Trailhead badges, and can obtain Public Trust or Secret clearance. U.S.