Salesforce Business Analyst

Apps Associates; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

A leading company in technology solutions is seeking a seasoned Salesforce Administrator to ensure the health of the Salesforce system while acting as a business analyst. The successful candidate will manage user interactions and collaborate with product teams to deliver high-value solutions, alongside generating reports and conducting data analysis. Candidates should possess a strong customer service mindset and extensive experience within Salesforce, including relevant certifications.

Qualifications

• 5+ years experience supporting Salesforce.
• Able to explain technical solutions in nontechnical language.
• Resourceful and self-motivated in an entrepreneurial team-based environment.

Responsibilities

• Ensure health and stability of the Salesforce system and manage user interactions.
• Collaborate with product manager to deliver high-value solutions.
• Generate various Salesforce reports and conduct data analysis.

Skills

Salesforce platform support

Communication skills

Business analysis

Problem-solving

Agile methodologies

Education

Salesforce Administrator Certification

Salesforce Advanced Administrator Certification

Sales Cloud Consultant Certification

Service Cloud Consultant Certification

Tools

JIRA

Job description

Role:

• This position is responsible for ensuring the health and stability of the Salesforce system, managing user interactions, and collaborating with product manager to deliver high-value solutions and generating various Salesforce reports.
• Looking for a seasoned Salesforce admin who can also act as a business anlayst thus helping the product team. Doing data analysis as required to triage the issue.
• Candidates to work in US time 9:00 am ET to 5 pm ET

Skills

• 5+ years of experience supporting the Salesforce platform
• Certified Salesforce Administrator
• Experience with Salesforce (Sales Cloud, Service Cloud) and connected apps
• Excellent communication skills (verbal and written) and the ability to explain technical solutions in nontechnical language
• Understanding of business analysis and the ability to document processes and technical functionality
• A strong customer service mindset and desire to help solve problems
• Familiarity with Agile methodologies
• Certified Salesforce Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant
• Knowledge of JIRA . Resourceful, self-motivated, and able to be successful in an entrepreneurial team-based environment