Salesforce Business Analyst

Capgemini; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology and consulting firm is seeking a skilled Salesforce Business Analyst in New York City. This role focuses on translating business needs into effective Salesforce solutions, requiring strong communication skills and a solid background in data analysis. The role supports financial services clients, facilitating successful implementation and innovative solutions to drive growth and efficiency.

Benefits

Healthcare benefits including dental and vision

401(k) and Employee Share Ownership Plan

Paid time off and holidays

Paid parental leave

Family building benefits

Mentoring and coaching programs

Employee Resource Groups

Qualifications

• 5–7 years of experience in SQL, Excel, and data analysis tools.
• Prior experience in the Financial Services industry is preferred.
• Familiarity with Agile methodologies.

Responsibilities

• Gather, analyze, and document business requirements.
• Implement Salesforce solutions and enhancements.
• Create process flows using Microsoft Visio.

Skills

SQL

Data Analysis

Salesforce CRM

Communication Skills

Business Analysis

Education

Bachelor's Degree in Computer Science

Tools

Microsoft Visio

JIRA

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location - New York City NY

Job Description

We are seeking a highly skilled and experienced Salesforce Business Analyst to join our team in the Financial Services domain. The ideal candidate will have a strong background in business analysis, data analysis, and Salesforce CRM, with a proven ability to translate business requirements into technical solutions. This role involves close collaboration with business users and IT teams to ensure successful implementation and support of Salesforce-based solutions.

Key Responsibilities:

• Collaborate with business users to gather, analyze, and document business requirements.
• Translate business needs into detailed technical specifications and functional designs.
• Work closely with IT teams to implement Salesforce solutions and enhancements.
• Troubleshoot issues and respond to user queries on a day-to-day basis.
• Create process and design flows using Microsoft Visio.
• Perform data analysis using SQL, Excel, and other data tools.
• Support data modeling, system design, and technical architecture discussions.
• Participate in Agile/Scrum ceremonies and manage tasks using JIRA.
• Ensure adherence to SDLC and project management best practices.
• Provide insights and reporting using Business Intelligence tools (preferred).

Required Skills & Qualifications:

• 5–7 years of hands-on experience in SQL, Excel, and data analysis tools.
• Proficiency in Microsoft Visio for creating process and design flows.
• Strong understanding of client-server architecture, databases, system design, and data modeling.
• Prior experience working in the Financial Services industry.
• Hands-on experience with Salesforce CRM.
• Familiarity with Agile methodologies, JIRA, and SDLC.
• Excellent communication skills—both written and verbal—for effective stakeholder collaboration.
• Bachelor’s degree or equivalent business experience (Computer Science preferred).

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Disclaimer:-

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100000 - $130000 / year.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

When you join Capgemini, you don’t just start a new job. You become part of something bigger.

We bring together passionate, skilled people, a tech-driven approach to innovation, and a deep commitment to our clients to help organizations unlock the true value of technology.

As a graduate or an experienced professional, you will be working with the world’s leading brands to enhance and transform the way they do business.