Salesforce Architect

TechDigital Group; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

TechDigital Group is seeking an experienced Salesforce Developer to support and implement Salesforce solutions that drive travel, transport, logistics, and hospitality operations. You will work as a SME, handling complex integrations, security configurations, and production issue resolution.

The role requires 10–15 years in Salesforce, strong integration skills, Pardot/ServiceNow experience, and a degree in a technical field. CST hours in Dallas include on-call support as needed.

Qualifications

• 10–15 years of Salesforce support and implementation experience in large environments.
• Strong technical proficiency in Salesforce, integrations, and interface management.
• Experience with Pardot and ServiceNow platforms.
• Bachelor's degree in computer science, information technology, or related field; Salesforce certifications desirable.

Responsibilities

• Serve as SME for SFDC applications, providing advanced technical support and guidance.
• Monitor security configurations and hardening in Salesforce.
• Manage and resolve production issues to ensure uninterrupted processes.
• Coordinate with system owners to track, trace, and troubleshoot integrations.
• Own end-to-end tickets and communicate with stakeholders promptly.
• Support integrations with Pardot and ServiceNow.
• Provide CST business hours coverage in Dallas and on-call support as needed.
• Collaborate with technical teams to implement improvements and best practices.

Skills

Salesforce

Integrations

Troubleshooting

Pardot

ServiceNow

Security configurations

Stakeholder management

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Pardot

ServiceNow

Salesforce SFDC

Job description

Experience is required in the below Salesforce Modules

• Salesforce Sales Could - Membership sales and pipeline management.
• Salesforce Service Could
• Marketing Cloud Account Engagement (Pardot) - Marketing automation
• Member self-service portal
• Integration with Telephony Systems (Dial Pad)
• Docusign - Document tracking

Overview of the Role

• As a Salesforce Developer, you will be instrumental in supporting and implementing Salesforce solutions critical to our client's business operations.
• This role demands a strong technical acumen in Salesforce platforms, deep expertise in integrations with diverse systems, and the ability to ensure seamless end-to-end issue resolution.
• Your contributions will drive operational efficiency and support the company's ongoing commitment to delivering superior experiences in the travel, transport, logistics, and hospitality sectors.

Detailed Responsibilities

• Serve as the Subject Matter Expert (SME) for SFDC applications, providing advanced technical support and guidance.
• Exposure to Security configurations and hardening in Salesforce
• Manage and resolve production issues, ensuring timely ticket resolution and uninterrupted business processes.
• Facilitate and drive cross-functional communication with different system owners to track, trace, and troubleshoot integration-related issues.
• Oversee and execute end-to-end ownership of support tickets, ensuring prompt and effective communication with stakeholders.
• Utilize and support integrations with platforms such as Pardot and ServiceNow.
• Provide production support coverage during Central Standard Time (CST) business hours in Dallas, and deliver on-call support during off hours as needed.
• Collaborate with other technical teams to identify and implement system improvements and best practices.

Skill Requirements

• 10 to 15 years of experience in Salesforce support and implementation, particularly in large-scale, complex environments.
• Strong technical proficiency in Salesforce (SFDC) platform, including custom development, integrations, and interface management.
• In-depth understanding of system integrations and the ability to work collaboratively with other system owners.
• Proven expertise in troubleshooting, root cause analysis, and resolving complex technical issues.
• Hands-on experience with Pardot and ServiceNow platforms.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Administrator) are highly desirable.

Other Requirements (Optional)

• Experience working in the travel, transport, logistics, or hospitality domains is a plus.
• Familiarity with ITIL processes and agile methodologies.
• Additional certifications in related technologies are an advantage.