Salesforce Analyst - Claims Ops & Reporting

MetroPlus; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A health services provider in New York is seeking a Salesforce Analyst responsible for administrative support and analysis within the Salesforce system for the Claims Department. The ideal candidate will have a bachelor's degree and a minimum of three years' experience in health plans with a CRM tool, plus proficiency in MS Office applications. This role involves coordinating case management and performing routine updates within Salesforce, ultimately enhancing department efficiency.

Qualifications

• Minimum 3 years’ experience in a health plan with CRM tools, preferably Salesforce.
• Must be proficient in MS Office applications.

Responsibilities

• Coordinates Salesforce administration aspects and inventory management of cases.
• Triage new cases and tracks their routing.
• Supports preparation of case activity and production reports.
• Assists in Salesforce training needs.

Skills

Salesforce

CRM Tools

MS Office

Analytical Skills

Communication Skills

Education

Bachelor’s Degree

Job description

A health services provider in New York is seeking a Salesforce Analyst responsible for administrative support and analysis within the Salesforce system for the Claims Department. The ideal candidate will have a bachelor's degree and a minimum of three years' experience in health plans with a CRM tool, plus proficiency in MS Office applications. This role involves coordinating case management and performing routine updates within Salesforce, ultimately enhancing department efficiency.