Salesforce Administrator (Service Cloud)

Clearwaterhealth; Austin (TX); Remote; USD 90,000 - 100,000; Full time

Job summary

An innovative InsurTech company is seeking a Salesforce Administrator to enhance their Salesforce Health Cloud platform. This role is crucial for migrating teams from Zendesk to Service Cloud and ensuring user satisfaction through effective management and training. The ideal candidate will have extensive experience with Salesforce Service Cloud and Sales Cloud, possess strong communication skills, and be adept at translating technical requirements into user-friendly solutions. Join a forward-thinking organization that values diversity and offers competitive compensation, unlimited PTO, and a supportive work environment.

Benefits

Unlimited PTO

401K Match

Work from Home Reimbursement

Competitive Salary

Bonus Opportunities

Qualifications

• 4+ years of experience as a Salesforce Administrator with strong product knowledge.
• Experience with Service Cloud and Sales Cloud implementation.
• Knowledge of HIPAA/PHI cloud data handling.

Responsibilities

• Responsible for Service Cloud implementation, migration, configuration, and support.
• Manage user and license management, including new user setup and permissions.
• Provide user support tickets, troubleshooting, and issue resolution.

Skills

Salesforce Service Cloud

Salesforce Sales Cloud

Apex

SOQL

Change Management

User Management

Communication Skills

Education

Certified Salesforce Administrator

Advanced Administrator Certification

Platform App Builder Certification

Tools

Zendesk

Vonage

DocuSign

Hubspot

Celigo

Git

Job description

Salesforce Administrator (Service Cloud)

Join to apply for the Salesforce Administrator (Service Cloud) role at Clearwater Benefits

Salesforce Administrator (Service Cloud)

Join to apply for the Salesforce Administrator (Service Cloud) role at Clearwater Benefits

About the Role:

As a Salesforce Administrator, you will play a vital role. We are looking for an experienced technical administrator to help improve and enhance their Salesforce Health Cloud platform, and migrate the Service Operations teams from Zendesk to Service Cloud & Vonage (telephony). This role handles gathering requirements and feedback, designing scalable best practice solutions, and helping support our Salesforce ecosystem. OurSalesforce user experience is of great importance to us, therefore, the Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. We are looking for a highly motivated individual with a deep understanding of Salesforce Service Cloud, Sales Cloud, and ideally Health Cloud and Vlocity Insurance. The ideal candidate can understand both our current setup and our business objectives, in order to quickly identify areas of improvement and leverage unused features or capabilities. The Salesforce Administrator should be comfortable with change management and governance, possess excellent written and verbal communication skills, and be knowledgeable about writing basic Apex and SOQL. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. This role will report to the Senior Director of IT Implementation.

About the Role:

As a Salesforce Administrator, you will play a vital role. We are looking for an experienced technical administrator to help improve and enhance their Salesforce Health Cloud platform, and migrate the Service Operations teams from Zendesk to Service Cloud & Vonage (telephony). This role handles gathering requirements and feedback, designing scalable best practice solutions, and helping support our Salesforce ecosystem. OurSalesforce user experience is of great importance to us, therefore, the Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. We are looking for a highly motivated individual with a deep understanding of Salesforce Service Cloud, Sales Cloud, and ideally Health Cloud and Vlocity Insurance. The ideal candidate can understand both our current setup and our business objectives, in order to quickly identify areas of improvement and leverage unused features or capabilities. The Salesforce Administrator should be comfortable with change management and governance, possess excellent written and verbal communication skills, and be knowledgeable about writing basic Apex and SOQL. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. This role will report to the Senior Director of IT Implementation.

Role Responsibilities:

• Responsible for Service Cloud implementation, migration, configuration, and support.
• Vonage telephony system configuration and administration.
• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Understanding of basic triggers/Apex code knowledge.
• Sandbox environment management/ DevOps/release management.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience and unused or underutilized platform features.
• Assist with a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
• User support tickets, troubleshooting, and issue resolution.
• Monitor and improve user adoption/ New user and ongoing user training,/ Technical documentation.
• Management of integrated applications and third-party suppliers, including DocuSign, ProProfs, Hubspot, and Celigo.
• Participate in "on-call" rotations to resolve incidents occurring out-of-hours.
  
  

Certifications Required:

• Certified Salesforce Administrator
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
  
  

Key Competencies:

• 4+ years of experience as a Salesforce Administrator with strong product knowledge and hands-on experience with Service Cloud and Sales Cloud implementation; Health Cloud & Vlocity Insurance architecture, capabilities, and best practices.
• Programming skills required: Apex troubleshooting, Git, SOQL, SQL.
• HIPAA/PHI cloud data handling experience.
• Translating business requirements from non-technical stakeholders into scalable and efficient technical solutions.
• Experience in change management and governance.
• Ability to work independently and handle multiple projects and priorities simultaneously.
• Training end users and key stakeholders.
• Writing and following technical documentation.
• Experience implementing Salesforce configuration changes.
• DevOps/release management experience (GitHub, change set management).
• Demonstrates continued personal/professional development.
• Strong communication skills, both verbal and written. Fluent in English.
• Legally authorized to work in the US
  
  

All new hires must successfully pass a background screening as part of the onboarding process.

The compensation for this position depends on experience, skills, qualifications, location, and competencies. We are a remote first organization with employees in 25 states and 5 countries and growing! We offer competitive compensation, bonus', and benefit packages, PTO (unlimited or 3 weeks accrued depending on the role) as well as a 401K match and regularly review these to align with industry standards. We also offer new employees a one time work from home reimbursement to set up your home office.

Pay Range

$90,000—$100,000 USD

About Us:

Better plans, better benefits, and better prices. Clearwater is a cutting edge InsurTech company headquartered in Austin, TX, the city known for its unicorns, tech giants, food scene, weirdness, and never-ending heat. Our team of innovators, operators, and healthcare veterans were determined to drive major change in our industry, once and for all. Whether you are seeking benefits as an individual, your family, or your business, we have the right plan, at the right price, with total transparency—even if it's not one of our exclusive offerings.

We are committed to fostering an inclusive environment where all employees feel valued, respected, and supported. We actively promote diversity in all its forms and strive to create equitable opportunities for everyone regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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