Salesforce Administrator & Platform Optimizer

Patriot Talent Solutions; Fort Lauderdale (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Professional development and cert.

Job summary

Patriot Talent Solutions is seeking a highly motivated Salesforce Administrator to lead the day-to-day administration, optimization, and ongoing enhancement of our Salesforce environment. You will be the primary owner of the platform, ensuring system stability, data integrity, user adoption, and alignment with evolving business needs.

The role requires 4+ years of hands-on Salesforce Administration experience, expertise in Sales Cloud & Service Cloud, and strong data governance capabilities.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience and certifications may be considered.
• 4+ years of hands-on Salesforce Administration experience.
• Strong experience with security and permission models, page layouts, Lightning Experience, reporting and dashboards.
• Experience supporting Sales Cloud and Service Cloud environments.
• Familiarity with middleware/integration platforms such as Celigo, MuleSoft, Boomi, or similar solutions.
• Understanding of CRM-to-ERP business processes and data synchronization concepts.
• Experience establishing data governance standards and managing data quality initiatives.

Responsibilities

• Serve as the primary administrator for Salesforce, managing configuration, maintenance, and enhancements.
• Administer user setup, profiles, roles, permissions, security settings, and access controls.
• Configure and maintain page layouts, validation rules, custom objects, record types, workflow automation, and Flows.
• Manage Salesforce releases, sandbox environments, testing activities, and production deployments.
• Monitor system performance and apply best practices to maintain platform health.
• Configure and support Salesforce Sales Cloud and Service Cloud across departments.
• Optimize lead, account, contact, opportunity, case, and service processes.
• Maintain queue management, routing configurations, and customer service workflows.
• Support integrated communications and telephony solutions as applicable.
• Design, build, and enhance automation using Salesforce Flow and approval processes.
• Identify opportunities to streamline processes and improve user efficiency.
• Collaborate with stakeholders to translate requirements into scalable Salesforce solutions.
• Partner with internal/external teams to support CRM, ERP, and third-party integrations.
• Monitor integration performance and troubleshoot synchronization failures.
• Investigate data flow issues and coordinate resolution with vendors, developers, and partners.
• Maintain documentation for integrations and related processes.
• Act as the primary steward of Salesforce data quality and governance.
• Establish standards for data integrity, field usage, validation, and record management.
• Perform regular audits and data cleansing, including duplicate management.
• Develop dashboards, reports, and analytics to support leaders and operations.

Skills

Salesforce Administration

Security & Permissions

Lightning Experience

Reports & Dashboards

Sales Cloud & Service Cloud

APIs & Integrations

Education

Bachelor's degree or equivalent

Tools

Celigo

MuleSoft

Boomi

Job description

Patriot Talent Solutions is seeking a highly motivated Salesforce Administrator to lead the day-to-day administration, optimization, and ongoing enhancement of our Salesforce environment. You will be the primary owner of the platform, ensuring system stability, data integrity, user adoption, and alignment with evolving business needs.

The role requires 4+ years of hands-on Salesforce Administration experience, expertise in Sales Cloud & Service Cloud, and strong data governance capabilities.