Salesforce Administrator for Legal Operations

Brooklyn Defender Services

New York (NY)

On-site

USD 75,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Health and dental insurance

Short-term disability

Life insurance

403(b) retirement plan with employer

Pre-tax commuter benefit

Pre-tax flexible spending accounts

Above-average vacation, sick, holiday,

Job summary

Brooklyn Defender Services in New York, NY is seeking a Salesforce Administrator to join the Legal Operations Team. You will manage the Salesforce-based case management system, implement configurations, and support end users.

This full-time, exempt role is based in Downtown Brooklyn and involves a salary range of $75,000-$95,000 depending on education and experience. The position requires 1–2 years of Salesforce admin experience and a Salesforce Platform Administrator certification, with

Qualifications

Bachelor’s Degree in Information Technology, Computer Science, or related field, or equivalent work experience.
Minimum of 1‑2 years of Salesforce administration experience.
Salesforce Certified Platform Administrator certification required.
Additional Salesforce certifications, e.g. Platform Administrator II / App Builder are a plus.
Experience implementing Salesforce Lightning.
Proficient in Flows design, build, testing, and deployment.
Understanding of Salesforce architecture, sharing and security.
Familiarity with Lightning Web Components or Apex is a plus.
Experience in multi‑department/multi‑BU environments.
Understanding of legal services is a plus.
Curiosity and ability to learn new business processes.
Business analysis experience and requirement gathering.

Responsibilities

Design and implement Salesforce configuration changes (Flows, fields, page layouts, record types, validation rules).
Partner with stakeholders to plan and build improvements and customizations.
Administer users, profiles, permission sets, roles, and security.
Participate in QA testing and promote changes from sandbox to production.
Create and maintain reports and dashboards.
Handle user support tickets and triage/escalate as needed.
Maintain end-user training materials and admin docs.
Prioritize user requests and backlog reporting.
Stay updated on Salesforce/Litify releases and best practices.
Manage Salesforce integrations (including document management system).
Administer non‑Salesforce apps as needed.