Salesforce Administrator at Heidrick & Struggles International Chicago, IL

Heidrick & Struggles International; Chicago (IL); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability leave

Parental leave

Paid time off

401k contribution

Job summary

Heidrick & Struggles in Chicago seeks a Salesforce Administrator to design CRM solutions across multiple clouds and integrations. You will handle administration, configuration, release management, and ongoing enhancements to ensure data quality, governance, and strong user experience.

This role collaborates with architects, analysts, developers, QA, and business teams in a fast-paced environment. You will lead technical and business projects, align with security standards, and drive revenue

Qualifications

• Bachelor's degree from a four-year college or university in a related field.
• 3-5 years of Salesforce Administration experience with 300+ users.
• Salesforce Certified Administrator and Advanced Administrator.
• Experience configuring AppExchange products to develop CRM solutions.
• Experience with flows, validation rules, triggers, page layouts, report types, etc.
• Experience with sandboxes, admin access, data handling, and integrations.
• Knowledge of Data Cloud (Data 360) for unified customer data strategy.
• Hands-on with Einstein Analytics/CRM Analytics.
• Familiarity with CI/CD tools such as Salesforce DX, GitHub, Copado.
• Experience in non-Salesforce environments and with Jira and GitHub.
• Experience with Pardot, Salesforce Inbox, Service Cloud and/or CPQ.
• Experience with Kantata (Kimble), Own Backup, DocuSign.

Responsibilities

• Design and architect the CRM solution to leverage the Salesforce platform.
• Stay current with Salesforce releases and implement relevant capabilities.
• Manage sandbox environments, data seeding, and refresh steps.
• Oversee release and deployment activities using Salesforce DX, Copado and GitHub workflows.
• Maintain operational aspects of Saleforce.com focusing on configuration, data quality, and security.
• Participate in governance and change/release processes.
• Build and maintain standard and ad hoc reports and dashboards.
• Ensure proper security models for data access.

Skills

Salesforce Admin

Release management

Data quality

Governance

Business analysis

Project management

Communication

Education

Bachelor's degree in Computer Science / related field

Tools

Salesforce DX

Copado

GitHub

JIRA

AppExchange

Einstein Analytics/CRM Analytics

Data Cloud (Data 360)

Kantata (Kimble)

Own Backup

DocuSign

Job description

Heidrick & Struggles is the world’s foremost advisor on executive leadership, driving superior client performance through premier human capital leadership advisory services. For more than 70 years, we’ve delivered value for our clients by leveraging unrivaled expertise to help organizations discover and enable outstanding leaders and teams. Learn more at Job Description:

Who We Are

Heidrick & Struggles is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together our services and offerings in executive search, diversity and inclusion, leadership assessment and development, organization and team acceleration, culture shaping and on-demand, independent talent solutions. Heidrick & Struggles pioneered the profession of executive search more than 70 years ago. Today, the firm provides integrated talent and human capital solutions to help our clients change the world, one leadership team at a time. Additional information on the firm can be found at .

The Role

The Salesforce Administrator will design CRM and other digital solutions to fully leverage the Salesforce platform and other tools. The individual will be responsible for administration, configuration, release management, and continual enhancement of our Salesforce ecosystem across multiple clouds and integrations. They promote standardization, data integration, and data quality while also participating in business analysis and technical issue resolution. This role requires an individual who thrives in a fast-paced, collaborative environment and is comfortable leading both technical and business-oriented projects while maintaining strong governance, data quality, security, and user experience standards. This person works with architects, business analysts, developers, quality assurance analysts, and others throughout the lifecycle to deliver high quality capabilities to drive revenue and reduce costs.

Responsibilities

• Design and architect the CRM solution to leverage the full capabilities of the Salesforce platform.
• Stay current with Salesforce seasonal releases; evaluate, recommend, and implement relevant new capabilities or optimizations.
• Manage sandbox environments including refresh planning, data seeding, pre/post refresh steps and reconfigurations.
• Manage release and deployment activities following Salesforce DevOps best practices using Salesforce DX, Copado and Git-based workflows.
• Manage operational aspects of Saleforce.com with a focus on system configuration and deployments, standardization, data integration, data quality, and technical issue resolution.
• Participate in formal governance and change/release management processes.
• Proficient on building and maintaining standard and ad hoc reports and dashboards.
• Ensure proper security models are in place and maintained for data access.

Required Qualifications

• Bachelor's degree from a four-year college or university in Computer Science, Software Engineering, or a related field.
• 3-5 years of Salesforce.com Administration experience implementing/supporting Sales Cloud on Lightning for a base of at least 300 users.
• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder.
• Experience leveraging and configuring AppExchange products to develop CRM solutions.
• Experience with general salesforce setup and configuration such as flows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.
• Experience in environment maintenance tasks such as managing admin access, managing sandboxes, handling confidential data, integration configurations.
• Knowledge of Data Cloud (Data 360) for unified customer data strategy.
• Hands-on with Einstein Analytics/CRM Analytics.
• Understanding of Agentforce 360 concepts and readiness for AI-enabled service and automation.
• Experience working with Continuous Integration/Deployment tools such as Salesforce DX, GitHub, Copado.
• Operational experience in non-Salesforce environments.
• Experience in JIRA and GitHub.
• Experience with Account Engagement (Pardot), Salesforce Inbox, Service Cloud and/or CPQ.
• Experience with Kantata (Kimble), Own Backup, DocuSign.
• Excellent communication skills; listening, speaking, writing.
• Team player, values input and contribution of team members.
• Outcome oriented and delivery focused.
• Ability to identify and analyze complex issues and problems and quickly recommend and implement appropriate solutions.
• Ability to plan and execute Salesforce projects.
• Demonstrates initiative, resourcefulness, innovation, and dependability.
• Demonstrates ability to take independent action and proceed beyond directive.
• Excellent attention to detail.
• Flexible. Responds well to last-minute changes and requests.

Preferred Qualifications

• Certified Salesforce Data Cloud Consultant & Salesforce Agentforce Specialist highly preferred.

Pay Range Guidelines for this Position

The salary range for this position is 120000 USD to 135000 USD. Compensation is based on several factors including but not limited to education, work experience and skills. In addition to your salary, Heidrick & Struggles offers discretionary bonuses (subject to eligibility requirements) and a comprehensive benefits package including:

• medical
• dental
• vision
• disability leave
• parental leave
• paid time off
• 401k contribution (all benefits are subject to eligibility requirements)

Note: we have a location based compensation structure; there may be a different range for candidates in other locations.

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.

Location: Chicago

Type: Full time