Salesforce Administrator - (260000Q8) - Plano, TX

MSCCN; Plano (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

MSCCN is seeking a skilled Salesforce Administrator to independently manage and support the Salesforce platform across multiple applications. The role focuses on stable operations, secure access, data integrity, and platform standards, while evaluating requests and driving improvements with stakeholders.

The candidate will handle onboarding, troubleshooting, and day-to-day administration, including sharing settings, privacy controls, and platform health monitoring, ensuring alignment with

Qualifications

• 5–7 years of Salesforce Administration experience in complex/enterprise environments.
• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (or equivalent).
• Salesforce Administrator certification preferred.
• Knowledge of Salesforce security models, user access, data management and environment administration.
• Ability to configure flows, objects, fields, page layouts, reports, dashboards and related platform features.
• Ability to analyze and resolve moderately complex platform and user issues.
• Ability to evaluate requests and recommend solutions aligned with standards.
• Knowledge of governance, audit, compliance and data-protection requirements.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage priorities with limited supervision.
• Familiarity with Agile delivery practices.

Responsibilities

• Administer and support Salesforce across multiple applications and users.
• Maintain security, access controls, data integrity, and platform standards.
• Configure and maintain records, page layouts, flows, reports and dashboards.
• Manage sandbox provisioning, backups, health checks, and releases with Salesforce Support.
• Review and advise on requests for new fields, objects, automation, and integrations within governance.

Skills

Salesforce Administration

Communication

Cross-functional collaboration

Issue resolution

Requirements evaluation

Security & compliance

Agile practices

Education

Bachelor’s degree in IS/CS/Engineering

Tools

Salesforce

Job description

WHAT YOU WILL DO

The Salesforce Administrator independently administers and supports the Salesforce platform across multiple applications. The role maintains stable operations, secure access, data integrity, and platform standards; evaluates configuration and enhancement requests; resolves platform issues; and partners with stakeholders to support business requirements and continuous platform improvement.

HOW YOU WILL MAKE AN IMPACT

Salesforce Administration & User Support

• Manage users, roles, profiles, permission sets, queues, and public groups.
• Support user onboarding, access requests, troubleshooting, and day-to-day platform administration.
• Maintain and configure Salesforce features, including record types, page layouts, flows, reports, and dashboards, based on established business and platform requirements.

Security, Access & Compliance

• Manage sharing settings, IP restrictions, Shield Encryption, and security controls.
• Review elevated-access requests for alignment with established security requirements and coordinate approvals with appropriate stakeholders.
• Support compliance, audit, PII, and regulatory requirements.
• Monitor platform security health, identify risks, and recommend improvements within established security standards.

Platform Operations & Environment Management

• Manage sandbox provisioning, backups, and environment access.
• Perform platform health checks, monitoring, and routine maintenance activities.
• Coordinate Salesforce seasonal releases, platform upgrades, and issue resolution with Salesforce Support.
• Support data loads, data quality initiatives, and configuration management activities.

Platform Governance

• Review and assess requests for new fields, objects, automation, reports, integrations, and configuration changes, and provide recommendations through established governance processes.
• Evaluate solutions for alignment with platform standards, security requirements, and governance processes.
• Recommend improvements to automation, operational efficiency, and platform adoption.
• Maintain platform documentation, standards, and best practices.

Additional Qualifications/Responsibilities

WHAT YOU WILL BRING TO THE ROLE

• Minimum 5-7 years of Salesforce Administration experience supporting complex or enterprise Salesforce environments.
• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related discipline, or equivalent relevant experience.
• Salesforce Administrator certification preferred.
• Working knowledge of Salesforce administration across applicable clouds and enterprise environments.
• Knowledge of Salesforce security models, user access, data management, configuration, and environment administration.
• Ability to configure flows, objects, fields, page layouts, reports, dashboards, and related platform features.
• Ability to independently analyze and resolve moderately complex platform and user issues.
• Ability to evaluate requests and recommend solutions consistent with established standards.
• Knowledge of platform governance, audit, compliance, and data-protection requirements.
• Effective communication and cross-functional collaboration skills.
• Ability to manage priorities and deliver accurate work with limited supervision.
• Ability to identify process and automation improvements.
• Familiarity with Agile delivery practices.