Salesforce Administrator

Talemexa; United States; Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Talemexa in the United States is seeking a Salesforce Administrator to manage, configure, and maintain our Salesforce CRM platform. You will ensure the system runs efficiently, supports business requirements, and provides reliable information to sales and customer service teams.

The ideal candidate has hands-on experience with Salesforce administration, user access, workflows, reports, dashboards, and data quality.

Qualifications

• Bachelor's degree in a related field preferred.
• Hands-on Salesforce configuration, user management, and security settings.
• Experience with Flow, reports, dashboards, and data management.

Responsabilités

• User and access management and security.
• Configure Salesforce objects, fields, layouts, and validation rules.
• Develop automated processes using Salesforce Flow.
• Build and maintain reports and dashboards for sales and service.
• Maintain data quality and perform cleanup and deduplication.
• Troubleshoot issues and coordinate with technical teams.
• Provide user support and training to improve adoption.
• Collaborate to optimize business processes and Salesforce usage.
• Document configurations, rules, and changes.
• Ensure compliance with data security practices.

Connaissances

Salesforce Administration

User Management

Workflow Automation

Reports & Dashboards

Data Quality

Troubleshooting

Documentation

Training

Security

Formation

Bachelor's degree

Description du poste

Talemexa is committed to helping organizations improve business performance through technology, process optimization, and data-driven solutions. We focus on enhancing operational efficiency, streamlining workflows, and supporting effective collaboration across business teams.

At Talemexa, we recognize the importance of customer relationship management systems in maintaining customer information, improving sales processes, and delivering better service experiences. We value innovation, data accuracy, teamwork, and continuous improvement, creating an environment where professionals can apply their technical expertise to solve business challenges and support organizational growth.

About the Role

Talemexa is seeking a skilled and detail-oriented Salesforce Administrator to manage, configure, and maintain our Salesforce CRM platform. In this role, you will help ensure that the system operates efficiently, supports business requirements, and provides reliable information to sales and customer service teams.

The ideal candidate will have practical experience administering Salesforce, managing user access, configuring workflows, developing reports and dashboards, and maintaining CRM data quality. You will collaborate with stakeholders to understand business needs, resolve technical issues, and implement improvements that enhance productivity and user experience.

This position is ideal for a professional who enjoys working with CRM technologies, optimizing business processes, and helping teams maximize the value of their Salesforce platform.

Key Responsibilities

• User and Access Management: Create and manage Salesforce user accounts, profiles, roles, permission sets, and access controls in accordance with organizational security requirements.
• CRM Configuration: Configure Salesforce objects, fields, page layouts, record types, validation rules, and other platform features to meet business needs.
• Workflow Automation: Develop and maintain automated business processes using Salesforce Flow and other appropriate automation tools to reduce manual work and improve operational efficiency.
• Reports and Dashboards: Build, customize, and maintain reports and dashboards that provide actionable insights into sales performance, customer service activities, and business operations.
• Data Quality Management: Maintain accurate and consistent CRM records by performing data validation, identifying duplicate entries, resolving inconsistencies, and supporting data cleanup activities.
• System Maintenance and Troubleshooting: Investigate Salesforce system issues, troubleshoot configuration problems, and coordinate with technical teams when advanced support is required.
• User Support and Training: Provide day-to-day assistance to Salesforce users, answer system-related questions, and deliver guidance or training to improve platform adoption.
• Business Process Optimization: Collaborate with sales, customer service and other departments to identify workflow improvements and align Salesforce functionality with business objectives.
• Documentation: Maintain clear documentation of system configurations, automation rules, process updates, and administrative changes.
• Security and Compliance: Follow established data security practices and access management policies to protect sensitive business and customer information.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.
• Previous experience as a Salesforce Administrator, CRM Administrator, or in a similar system administration role is preferred.
• Practical understanding of Salesforce CRM configuration, user management, and security settings.
• Familiarity with Salesforce Flow, workflow automation, reports, and dashboards.
• Knowledge of CRM data management, data validation, and duplicate management practices.
• Understanding of sales and customer service business processes.
• Strong troubleshooting, analytical thinking, and problem-solving abilities.
• Excellent communication, documentation, and collaboration skills.
• Salesforce Administrator certification is an advantage but is not mandatory.

Required Skills and Competencies

• Salesforce Administration and CRM Configuration
• User Management, Profiles, Roles, and Permissions
• Salesforce Flow and Workflow Automation
• Reports, Dashboards, and Performance Tracking
• CRM Data Management and Data Quality
• System Troubleshooting and Issue Resolution
• Business Process Analysis and Optimization
• Technical Documentation and User Training
• Attention to Detail and Organizational Skills
• Communication and Cross-Functional Collaboration

Equal Opportunity Employer

Talemexa is an equal opportunity employer committed to fostering an inclusive, professional, and respectful workplace. We welcome applications from qualified candidates with diverse backgrounds, experiences, and perspectives. Employment decisions are based on relevant qualifications, skills, experience, and business requirements, in accordance with applicable laws.

Salary: To be discussed during the interview.