Salesforce Administrator

Excelsior; United States; Hybrid; USD 85,000 - 95,000; Full time

Job summary

Excelsior is seeking a detail-oriented Salesforce Administrator to optimize CRM performance in Albany, NY. This pivotal role supports users and drives data engagement throughout the student lifecycle.

The ideal candidate has a bachelor’s degree, Salesforce certification, and 3-5 years of experience, along with analytical skills and a commitment to best practices in Salesforce management.

Qualifications

• Experience in Salesforce administration with a solid understanding of CRM systems.
• Strong analytical and detail-oriented skills.
• A minimum of 3-5 years of relevant experience.

Responsibilities

• Optimize CRM performance and support end-users.
• Develop and maintain custom Salesforce objects and dashboards.
• Drive effective CRM usage across departments.

Skills

Salesforce administration

Customer Relationship Management (CRM)

Analytical skills

Communication skills

Education

Bachelor’s degree in Information Technology or Communications

Salesforce Administrator certification

Tools

Salesforce

Apex

Job description

Home Office
7 Columbia Circle West Dr
Albany, NY 12203, USA

Excelsior University seeks a detail-oriented Salesforce Administrator to optimize CRM performance, support users, faculty management and drive data-informed engagement across the student lifecycle from prospect to enrolled student.

The Salesforce Administrator is a key member of the technology and operations team, partnering with staff to design, implement, and enhance relationship management initiatives across the student lifecycle, including recruitment, enrollment, persistence and also faculty management. The role is on a team that supports configuration and day-to-day administration of Salesforce, ensuring best practices and scalable solutions that meet evolving needs.

Responsibilities include providing end-user support and building custom objects, fields, formulas, reports, and dashboards. The Administrator develops validation rules, gathers and documents business requirements, and implements system enhancements. The role collaborates across departments to drive effective CRM usage, manages user access and security, ensures data integrity, troubleshoots system issues, and maintains technical documentation while pursuing ongoing professional development.

Key Responsibilities:

• Provide high-quality end user support to users of the Salesforce.
• Manage workflow for the CRM system.
• Create and manage custom objects, fields, formulas, custom reports and dashboards.
• Develop and maintain validation rules and custom workflow.
• Determine and document business user requirements.
• Develop and implement enhancements to the CRM system as required.
• Work with internal and external staff to use the CRM in an efficient, effective manner.
• Manage access rights for Salesforce.
• Perform data integrity and manipulation tasks.
• Troubleshoot issues reported by all CRM users as needed.
• Write technical documentation.
• Follow best practices in the use of the Salesforce.
• Attend professional conferences and training courses as required.

Qualifications

The ideal candidate is analytical, detail-oriented, and a strong communicator, with experience in Salesforce administration and translating business needs into system solutions. Preferred qualifications include a bachelor’s degree, Salesforce Administrator certification, and 3–5 years of experience, with Apex knowledge a plus.

• Bachelor’s degree in the Information Technology or Communications fields or related disciplines.
• Customer Relationship Management Systems administration preferred.
• Experience with Salesforce development using Apex, nice to have.
• Certified Salesforce Platform Administrator preferred.
• A minimum of 3-5 years of experience with Salesforce is strongly preferred.

The hiring salary range for this position is $85,000.00 - $95,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.