Salesforce Administrator

Kwfc Radio Station; Springfield (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Kwfc Radio Station is seeking a Salesforce Administrator to support Convoy of Hope's ministry through managing and improving Salesforce applications. The role emphasizes the integration of faith into work, requiring strong analytical skills and experience with Salesforce configuration.

The ideal candidate will have at least three years of relevant experience and possess a Bachelor's degree or equivalent. Additional Salesforce certifications are preferred. This is a unique opportunity to blend technical expertise with a commitment to serving others.

Qualifications

• 3 years’ experience as a Salesforce Administrator or 2 years as a consultant.
• Multiple Salesforce certifications preferred.
• Strong interpersonal communication and attention to detail.

Responsibilities

• Make Salesforce configuration changes and oversee platform maintenance.
• Create KPI reports and monitor data integration.
• Document configurations and provide training materials for end-users.

Skills

Salesforce configuration

Analytical skills

Data management

Customer service

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Data Modeling tools

Salesforce

Job description

Description

Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ‑like character and to integrate their faith into their work and interactions.

Ministry Function

The Salesforce Administrator supports the ministry of Convoy of Hope by configuring, supporting, maintaining, and continuously improving Salesforce and installed applications. The role involves gathering requirements, designing scalable solutions, managing the product roadmap, and identifying areas of improvement with a focus on increasing the effectiveness of fundraising efforts.

Essential Duties and Responsibilities

• Make Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Oversee day‑to‑day configuration, support, maintenance, and improvement of the Salesforce platform.
• Use analytical and data‑management skills to create Key Performance Indicator reports for the Office of the President and other assignments.
• Monitor data integration, identify and resolve problem areas using Data Modeling and Migration tools.
• Troubleshoot reports, build dashboards, and transform numerical data into actionable information to support strategic decisions.
• Architect new initiatives for efficient data collection into the CRM and reporting, including interface with other databases.
• Document system configurations, processes, and provide training materials for end‑users and new hires.
• Maintain database health by offering support and best‑practice recommendations.
• Perform other duties as assigned.

Qualifications

• Three years’ experience as a Salesforce Administrator or two years as a Salesforce Administrator consultant.
• Bachelor’s degree preferred; high school diploma or equivalent required.
• Multiple Salesforce certifications preferred (System Administrator, Sales Cloud or Non‑Profit Cloud); Advanced Administrator Certification also preferred.
• Strong analytical and data‑management skills.
• Experience with Data Modeling and Migration tools.
• Ability to multitask, complete projects within deadlines, and communicate clearly.
• Strong customer service, interpersonal communication, attention to detail, and efficiency.
• Confidence and outgoing personality with a focus on customer satisfaction.
• Conscious of Christian values and ability to demonstrate the Statement of Faith.
• Cultural awareness and collaborative ability with international colleagues.
• Commitment to participating in organizational events and meetings.
• Advocacy for ministry and development of financial and resource opportunities.
• Positive representation of Convoy of Hope mission and values.

To Apply

Thank you for your interest. Application details are available at https://www.convoyofhope.org/careers.