Salesforce Administrator

Accel Entertainment, Inc.; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life, AD&D, critical illness, and gap

401(k) traditional and Roth

Employee Assistance Program (EAP)

Job summary

Accel Entertainment, Inc. in Chicago is seeking a Salesforce Administrator to lead intake, gather user stories, and assess impacts across Sales Cloud, Service Cloud, and Field Service.

Configure declarative solutions, maintain case management, design desktop and mobile experiences with Lightning and Dynamic Forms, and build dashboards for leadership. Collaborate across teams to enable onboarding of new markets, manage access, test releases, and drive user adoption within a fast-growing gaming

Qualifications

• Bachelor's degree in Information Systems, Business, or a related field preferred.
• Salesforce Admin certification and related credentials preferred.
• 4+ years of Salesforce administration experience including Sales/Service Cloud.

Responsibilities

• Own intake and triage of Salesforce requests, guiding work and escalating as needed.
• Lead requirements gathering with clear acceptance criteria and stakeholder alignment.
• Analyze impact on data, automation, security, reporting, integrations, and markets.
• Configure Sales Cloud, Service Cloud, and Field Service with declarative tools.
• Maintain case management, queues, and escalation rules.
• Design scalable desktop and mobile experiences with Lightning and Dynamic Forms.
• Deliver reports and dashboards for leadership visibility.
• Support onboarding of new markets onto the platform; manage access and licenses.
• Coordinate testing, UAT, releases, and audit evidence; drive adoption through training.
• Keep platform healthy, monitor releases, and explore AI/analytics features.

Skills

Salesforce administration

Requirements gathering

Agile / UAT testing

Jira / DevOps Center

Sales Cloud / Service Cloud

Data governance / data management

User story writing

Platform customization (Lightning, Dyn

Education

Bachelor's degree in Information Systems, Business, or a related field

Tools

Salesforce

Jira

DevOps Center

AppExchange

Data Loader

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description

ABOUT ACCEL ENTERTAINMENT Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Duties and Responsibilities

Intake & Requirements

• Own intake and triage: Assess Salesforce requests by scope and impact, route work to the right path, and escalat[e] priority conflicts to Salesforce leadership.
• Lead requirements gathering: Document user stories and acceptance criteria and resolve gaps with stakeholders before configuration begins.
• Analyze impact: Evaluate how changes affect data, automation, security, reporting, integrations, and markets before recommending a solution.

Configuration, User Experience, Access & Data

• Configure the platform: Build declarative solutions across Sales Cloud, Service Cloud, and Field Service, including objects, fields, record types, validation rules, and Flow.
• Maintain Service Cloud: Manage case management, including queues, assignment and escalation rules.
• Administer Field Service: Configure work types, service territories, scheduling policies, the dispatcher console, and the mobile app.
• Design for users: Create role-based desktop and mobile experiences with Lightning pages and Dynamic Forms that reduce clicks and errors.
• Deliver reporting: Build and maintain reports and dashboards that give teams and leadership reliable visibility into performance.
• Build for scale: Apply approved architecture standards and reusable patterns, and support onboarding new markets onto the platform.
• Manage access: Administer users and licenses and support the move to least privilege access through permission sets and permission set groups.
• Support data governance: Lead cleanup, imports, deduplication, and reconciliation, preparing data for reporting, analytics, and AI.

Testing, Release & Adoption

• Manage environments and deployments: Maintain sandbox environments and deploy configuration changes in line with release controls.
• Test thoroughly: Complete pre-UAT testing, including permission-based and regression scenarios on desktop and mobile.
• Support releases: Prepare UAT materials, support weekly release readiness, validate production deployments, and provide required audit evidence.
• Drive adoption: Lead communication, training, and documentation, and track usage to identify where users need more support.

Innovation & New Capabilities

• Maintain platform health: Use Security Health Check, Optimizer, and Release Updates proactively, and retire legacy automation and unused configuration.
• Track Salesforce innovation: Monitor releases and the product roadmap, and recommend new capabilities, including AI tools such as Agentforce, that fit Accel’s priorities.
• Prototype new features: Test promising capabilities in a sandbox and present benefits and risks to Salesforce leadership.

Support & Collaboration

• Resolve incidents: Provide support to Salesforce users, coordinating with vendors when third‑party applications are involved.
• Monitor integrations: Oversee integrations, scheduled jobs, and AppExchange packages, and evaluate new third‑party apps before installation.
• Collaborate across teams: Participate in planning and review sessions and serve as a Salesforce resource for technology peers.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Information Systems, Business, or a related field is preferred.
• Salesforce Certified Administrator credential Salesforce Advanced Administrator, Platform App Builder, Business Analyst, Field Service Consultant, or Agentforce Specialist certification is preferred.
• Minimum 4 years’ experience as a Salesforce administrator, including hands‑on Sales Cloud or Service Cloud administration.
• Experience leading requirements gathering, process analysis, and impact assessment, including writing user stories with clear acceptance criteria and triaging a request queue.
• Experience testing, supporting UAT, and deploying changes through sandboxes in an Agile environment, using tools such as Jira, DevOps Center, or change sets.
• Experience designing scalable, role‑based solutions for desktop and mobile that support multiple business units or markets.
• Experience across Sales Cloud, Service Cloud, and Field Service, including the Field Service mobile app, is preferred.
• Experience working within SOX or similar change management and audit controls is preferred.
• Experience maintaining org health, integrations, and AppExchange applications is preferred.
• Background in gaming, route‑based operations, or another regulated or field‑service environment is a plus.

Skills & Competencies

• Hands‑on skill with declarative configuration, including Flow, Dynamic Forms, Lightning pages, and reports and dashboards.
• Strong knowledge of user access management (profiles, permission sets, permission set groups, sharing) and data management using Data Loader, Workbench, or similar tools (imports, deduplication, reconciliation).
• Ability to read and understand Apex triggers and classes when assessing change impact is a plus.
• Record of staying current with Salesforce releases, such as maintained certifications, ongoing Trailhead learning, or introducing new platform features.
• Experience with Agentforce, Tableau, or other Salesforce AI and analytics features is a plus.

Physical Demands and Work Environment

Typical office environment Travel may be required The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Base Pay Range

Base Pay Range: $65,000 - $80,000/yr

Benefits

• Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts.
• Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
• Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Welcome to Accel Entertainment Careers! Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari‑mutuel betting.