Chicago Field Service Technician

Accel Entertainment, Inc.; United States; On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

PTO and paid holidays

Company vehicle and fuel card

Job summary

Accel Entertainment, Inc. is seeking Technicians for field service across Chicago and surrounding suburbs. You will maintain and repair gaming devices, ATMs, and amusement equipment, with company vehicle and fuel card provided.

Positions are full-time, 40 hours per week, with weekend availability and shift differentials. Base pay ranges from $18 to $30 per hour, depending on experience, plus competitive benefits including health, dental, vision, 401(k), PTO and holidays.

Qualifications

• High school diploma or equivalent.
• Terminal Handler's License – costs covered by company.
• Experience preferred in ATM, amusement, gaming or electronic/mechanical aptitude.
• Ability to communicate effectively and follow written or verbal instruction.
• Strong organizational, problem-solving, analytical skills.
• Valid driver’s license.
• Minimum of 21 years of age.
• Frequently required to lift/push weights up to 50 pounds.

Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

Skills

Great Customer Service

Effective communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states.

Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics.

The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari‑mutuel betting.

Job Description

Position Basics

Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc., Multiple Service Positions Available across all areas of Chicago and surrounding suburbs Rates range from $18-$30/hour, dependent on related work experience & proficiency Will train inexperienced candidates Weekend availability required Additional shift differential for weekends and 2nd/3rd shifts Shift starts from home Company‑supplied vehicle + fuel card Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

Qualifications

• Great Customer Service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem‑solving, analytical skills
• Computer literacy helpful but not required
• Valid driver’s license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties and Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

Base Pay Range

#AEGaming Base Pay Range: $23.00 - $29.00 per hour based on experience This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Benefits

• Voluntary full‑time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection; as well as access to FSA and HSA accounts.
• Full and part‑time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
• Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.
• Accel Entertainment is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

Welcome

Welcome to Accel Entertainment Careers!

About Us (Repeated)

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third‑party local and regional establishments and 20 self‑operated gaming locations across ten states.

Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics.

The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari‑mutuel betting.