Salesforce Administrator

The Phoenix Group; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

The Phoenix Group is seeking a Salesforce Administrator to manage users, roles, and security settings, and to design configurations for scalable processes in our Chicago-based environment. You will build flows, automate processes, and maintain data integrity while partnering with business teams to translate requirements into Salesforce solutions.

You will own reports and dashboards, support production environments, and help implement enhancements and integrations, ensuring smooth daily

Qualifications

• Hands-on Salesforce admin experience with configuration and security controls.
• Experience building Salesforce Flows and automations.
• Ability to design reports & dashboards for business stakeholders.
• Data management, cleansing, and data integrity best practices.
• Experience working with Sales Cloud and/or Service Cloud preferred.

Responsibilities

• Administer and maintain Salesforce users, roles, profiles, permission sets, and security settings.
• Configure custom objects, fields, page layouts, record types, validation rules, and workflows.
• Build and maintain Salesforce Flows and other process automations.
• Create reports, dashboards, and data views for business stakeholders.
• Support data imports, exports, cleansing, and ongoing data integrity.
• Troubleshoot user issues and provide day-to-day Salesforce support.
• Partner with business teams to translate requirements into Salesforce solutions.
• Support system enhancements, releases, integrations, and ongoing optimization.
• Document configurations, processes, and system changes.

Skills

Salesforce administration

User administration

Flow Builder

Reports & dashboards

Data management

Requirement gathering

Tools

Sales Cloud

Service Cloud

Job description

• Administer and maintain Salesforce, including users, roles, profiles, permission sets, and security settings
• Configure custom objects, fields, page layouts, record types, validation rules, and workflows
• Build and maintain Salesforce Flows and other process automations
• Create reports, dashboards, and data views for business stakeholders
• Support data imports, exports, cleansing, and ongoing data integrity
• Troubleshoot user issues and provide day-to-day Salesforce support
• Partner with business teams to gather requirements and translate them into Salesforce solutions
• Support system enhancements, releases, integrations, and ongoing optimization
• Document configurations, processes, and system changes

Qualifications

• 3+ years of hands-on Salesforce administration experience
• Strong experience with Salesforce configuration and user administration
• Hands-on experience building Salesforce Flows
• Experience with reports, dashboards, data management, and security
• Strong understanding of Salesforce objects, relationships, and platform functionality
• Ability to gather requirements and work directly with business stakeholders
• Experience supporting Salesforce in a production environment
• Experience with Sales Cloud and/or Service Cloud preferred