Salesforce Administrator

Carrier Enterprise; Charlotte (NC); Remote; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Salesforce Administrator to join their dynamic team. This full-time, remote position offers the chance to drive transformation within the organization by implementing and enhancing Salesforce solutions. The ideal candidate will collaborate closely with project teams and regional stakeholders to ensure successful rollouts and user adoption. With a focus on delivering excellent customer support and a commitment to continuous learning, this role provides an exciting opportunity to make a significant impact. Join a forward-thinking company that values innovation and teamwork, and take your career to the next level.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Vacation

401(k) Plan with Employer Match

Employee Discount Program

Qualifications

• Salesforce Certified Administrator (ADM 201) required.
• 1+ year experience managing Salesforce applications.
• Strong attention to detail in data management.

Responsibilities

• Manage deployment and training on Salesforce Lightning and Marketing Cloud.
• Develop and support Salesforce solutions for lead generation and case management.
• Enhance Salesforce processes and tools daily.

Skills

Salesforce Administration

Data Management

User Adoption Facilitation

Communication Skills

Education

Bachelor's Degree

Tools

Salesforce Lightning

Sales Cloud

Service Cloud

Marketing Cloud

Job description

Salesforce Administrator - This is a full-time, remote position; candidates must reside in the United States in the Central or Eastern Time zone.

Overview:

The Salesforce Administrator is a key member of our HQ Digital, Customer Experience & Marketing Team, driving transformation across the company. The candidate will be responsible for assisting with the development and implementation of Salesforce-based processes and solutions across the organization. This role will work directly with the project team and stakeholders to gather requirements, analyze, design, and apply best practices. Additionally, the role will collaborate with regional teams to ensure successful Salesforce rollouts and user adoption.

Responsibilities:

• Work with HQ and field teams on deployment, management, and training across Salesforce Lightning and Marketing Cloud platforms.
• Develop, launch, and support new and improved Salesforce solutions, including lead generation, opportunities, case management, process automation, dashboard reporting, knowledge management, installed packages/tools, integrations, and marketing journeys.
• Configure, support, maintain, and enhance the company's Salesforce processes, tools, and users on a daily basis.
• Perform other related duties as assigned.

Qualifications:

• Salesforce Certified Administrator (ADM 201).
• Bachelor’s degree or in the process of obtaining one is preferred.
• At least 1 year of experience delivering Salesforce application services, such as managing standard/custom objects and fields, process builder/workflows, validation rules, user/profile administration, page layouts, reports, and dashboards.
• Ambitious, highly motivated team player committed to delivering excellent internal and external customer support.
• Experience with data management, with a focus on attention to detail.
• Proven ability to design and implement new processes and facilitate user adoption.
• Working knowledge of Salesforce Lightning products, especially Sales Cloud and Service Cloud; experience with Marketing Cloud is a plus.
• Willingness to participate in Trailhead courses, obtain Salesforce certifications, and learn new technologies.
• Excellent written and verbal communication skills, with the ability to work across the organization with users at various proficiency levels.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick Leave
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Invitation to Apply:

Full-time and part-time positions are available. To explore this opportunity and other careers at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer. We do not discriminate based on age, race, color, religion, disability, sex, or national origin. We support a diverse and inclusive workplace, treating all employees and applicants based on merit, qualifications, and competence.