Salesforce Account Manager

Infogain

Texas (NJ)

On-site

USD 140,000 - 160,000

Full time

14 days+

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Job summary

An established industry player is seeking a Salesforce Account Manager to enhance client relationships and drive account growth. This role involves managing multiple projects, identifying upsell opportunities, and collaborating with diverse teams to ensure successful project delivery. The ideal candidate will have a strong background in account management within the Salesforce ecosystem, showcasing exceptional communication and negotiation skills. Join a forward-thinking company that values innovation and client satisfaction, and take your career to the next level in a dynamic environment where your contributions will make a significant impact.

Qualifications

3-8 years of experience in account management or client services.
Strong understanding of Salesforce products and project delivery processes.

Responsibilities

Manage and grow strategic client accounts, ensuring high client satisfaction.
Oversee multiple Salesforce projects and coordinate efforts across teams.

Skills

Account Management

Salesforce Solutions

Client Relationship Management

Project Management

Negotiation Skills

Communication Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Information Technology

Tools

Salesforce

Job description

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This range is provided by Infogain. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00/yr - $160,000.00/yr

TEAM

Infogain creates human-centered experiences designed to empower customers, fuel innovation, and accelerate growth. We help our clients create strategic visions, design customer journeys, and deliver experiences.

As part of our continued growth, Infogain acquired Impaqtive, a Salesforce Summit Partner specializing in cross-cloud advisory, implementation, and managed services. From the initial assessment of needs, to creating the experience design and roadmap planning, to system implementation while driving continuous innovation, Impaqtive partners with organizations at every stage of their Salesforce journey.

POSITION

The Salesforce Account Manager is responsible for managing and growing strategic client accounts by overseeing multiple Salesforce projects, driving cross-sell and upsell opportunities, and becoming a trusted advisor to the client. This role involves close collaboration with both onsite and offshore project teams, proactive management of client escalations, and a focus on building long-term client relationships. The ideal candidate brings 3–8 years of experience in account management or similar roles within the Salesforce ecosystem.

What you’ll do

Serve as the main point of contact for assigned client accounts, ensuring high levels of client satisfaction and acting as a trusted advisor on Salesforce solutions
Oversee the delivery of multiple concurrent Salesforce projects for the client, coordinating efforts across onsite and offshore teams to ensure timely and successful outcomes
Identify and pursue cross-sell and upsell opportunities within existing accounts by understanding client needs and aligning additional Salesforce products and services to their business goals
Develop and execute account growth strategies, working to expand the footprint of Salesforce solutions within the client organization
Manage client escalations and proactively resolve issues, ensuring that concerns are addressed promptly and effectively to maintain strong client relationships
Collaborate with project managers, solution engineers, and technical teams to ensure successful project delivery, resource allocation, and risk mitigation
Conduct regular account reviews, performance reporting, and strategic planning sessions with clients and internal stakeholders
Maintain accurate records of client interactions, contract renewals, and project milestones.
Stay informed about Salesforce product updates and industry trends to provide relevant guidance and recommendations to clients
Travel to client sites as needed for key meetings, workshops, and relationship-building activities.

What you’ll bring:

3–8 years of experience in account management, client services, or project management roles within the Salesforce or broader CRM/technology consulting ecosystem
Proven ability to manage and grow large client accounts, with a track record of successful cross-selling and upselling
Strong understanding of Salesforce products and project delivery processes; able to communicate technical concepts to non-technical stakeholders
Experience managing multiple project teams across different geographies (onsite/offshore), with strong resource and stakeholder management skills
Exceptional communication, negotiation, and conflict resolution abilities.
Demonstrated leadership in managing client escalations and delivering high client satisfaction.
Ability to analyze client business needs, develop tailored account strategies, and drive adoption of Salesforce solutions.
Bachelor’s degree in Business, Information Technology, or a related field preferred.

Ideal Candidate Attributes:

Strategic thinker with a consultative approach and a passion for building long-term client partnerships.
Highly organized, detail-oriented, and able to juggle multiple priorities in a fast-paced environment.
Proactive problem-solver with a customer-first mindset and strong emotional intelligence
Willingness to travel as required to support client relationships and project delivery.

Seniority level