Sales Training Manager, Organ Health

Tbwa Chiat/Day Inc; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sales Training Manager to create and deliver engaging training content for its Organ Health business unit. This role involves developing strong relationships with sales teams, dissecting complex clinical literature, and adapting to a dynamic market. The ideal candidate will have a Master's degree in medical or biological sciences and extensive experience in the Laboratory Diagnostics Industry. Join a forward-thinking company that values diversity and inclusion while making a significant impact in the field of genetic testing and diagnostics.

Benefits

Comprehensive medical, dental, and vision plans

Free testing for employees and dependents

401k benefits

Pregnancy and baby bonding leave

Generous employee referral program

Qualifications

• Master's degree preferred with 5+ years in diagnostics or sales training.
• Strong understanding of clinical applications and sales processes.

Responsibilities

• Lead onboarding and develop engaging sales training content.
• Collaborate on educational content and understand sales force needs.

Skills

Sales Training

Clinical Knowledge

Communication Skills

Problem Solving

Presentation Skills

Attention to Detail

Adaptability

Education

Master's Degree in Medical or Biological Sciences

5+ years in Laboratory Diagnostics Industry

Tools

Salesforce

Qliksense

Google Suite

Showpad

Zoom

Adobe Photoshop

Job description

POSITION SUMMARY:

The Sales Training Manager, Organ Health creates and delivers clinical and sales training content for multiple products in the Organ Health business unit. The incumbent develops excellent working relationships with sales leadership and sales professionals to understand real-time training gaps and needs to address in sales training meetings such as New Hire Training (NHT) classes, Regional Sales meetings, product or indication launch meetings and Global Sales Meetings (GSM).

PRIMARY RESPONSIBILITIES:

1. Lead exceptional onboarding experience for sales team new hires in the Organ Health business unit.
2. Develop and deliver highly engaging new hire sales training content, sales training programs, and continuing education on all Organ Health products for a growing commercial team.
3. Partner with members of cross-functional teams to organize and execute live and recorded educational content.
4. Dissect complex clinical literature to create key takeaways and contextual sales process applications.
5. Understand competitive market space and provide relevant content in rapidly changing environments.
6. Become proficient in the language and application of the Natera sales process.
7. Master knowledge of sales tools and analytics platforms including Salesforce and Qliksense.
8. Create educational courses within the sales training platform, Showpad utilizing PowerPoint and Google Slides accompanied by voice recorded content.
9. Spend time in the field with sales professionals to better understand the needs and challenges of the sales force.
10. Perform other duties as assigned.

QUALIFICATIONS:

1. Master's Degree or higher in medical or biological sciences is preferred.
2. Minimum of 5 years related experience in the Laboratory Diagnostics Industry (diagnostic sales or sales management, sales training, medical affairs, etc.) is required.
3. Knowledge of clinical applications and fundamental aspects of genetic testing is preferred.
4. Competency in the foundational dynamics of transplant medicine and renal disease is preferred.
5. Previous field experience in a customer-facing role is preferred.
6. Prior experience performing work in a Learning Management System (LMS) preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Technical understanding of Natera’s products and services.
2. Advanced understanding of sales processes.
3. Effective attention to detail, even when the task is time sensitive.
4. Ability to solve problems, adapt to change and adjust to overcome challenges in a timely, professional manner.
5. Able to manage multiple deadlines and priorities in an organized fashion within a fast-paced environment.
6. Ability to work both independently and collaborate cross-functionally to meet deadlines.
7. Effective written and oral communication skills.
8. Dynamic presenter and educator with a keen understanding of adult learning principles.
9. Strong proficiency in Google suite (Slides, Docs, Sheets, etc.) and applications (Gmail, Gchat, GCalendar, etc).
10. Proficient with or the ability to quickly adapt to programs like Zoom, Showpad.
11. Knowledge of photo editing tools like Adobe Photoshop, Microsoft Paint, and Windows Snipping Tool.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

1. Duties are typically performed in a remote office setting.
2. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
3. Due to team members working within multiple time zones as well as travel commitments to and from off-site training meetings, duties may require working outside normal working hours (early mornings, evenings and weekends) at times.
4. Travel required for this position: Yes, anticipated percent for travel: 40%

COMPENSATION:

The pay range is listed, and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

OUR OPPORTUNITY:

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

WHAT WE OFFER:

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

DIVERSITY AND INCLUSION:

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities, and perspectives. Inclusive collaboration benefits our employees, our community, and our patients, and is critical to our mission of changing the management of disease worldwide.

If you are based in California, we encourage you to read this important information for California residents.

IMPORTANT NOTICE:

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes.