Sales Trainer

Service Wizard; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Incentive trips

Job summary

Service Wizard is seeking a Sales Trainer to mentor and elevate our sales team through classroom instruction, on-site coaching, and structured curricula. You will guide both new and tenured professionals, teaching the essential steps of the sales process, objection handling, and superior customer service.

The role emphasizes curriculum development, field coaching, and cross-team alignment, with opportunities for growth within a dynamic, supportive environment in Austin, TX.

Qualifications

• Experience teaching and instructing groups and individuals in residential trades.
• Public speaking with the ability to engage audiences in classroom and field settings.
• Experience delivering sales process training across multi-location or national teams.
• Understanding business development and lead generation.
• Proficiency with Microsoft Suite and training tools; familiarity with ServiceTitan preferred.

Responsibilities

• Conduct classroom sales process training at field locations for groups of 1–10.
• Provide on-site coaching during customer visits to develop skills and drive outcomes.
• Teach steps of the sales process, handle objections, and emphasize premium service.
• Design and build class materials and curricula for the training program.
• Lead ongoing training sessions after shadowing national trainers; drive curriculum enhancement.
• Support change initiatives and promote standardization across teams.

Skills

Public speaking

Teaching & training

Sales process training

Business development

Technology proficiency

Tools

ServiceTitan familiarity

Job description

At Service Wizard, we're on a mission to elevate our Brand to new heights and are searching for a passionate and energy-driven Sales Coach to join our team. If you have a passion for teaching/mentoring and can bring a wealth of knowledge and experience to help our team excel, then this is your team. As a Sales Trainer, you will play a pivotal role in shaping the success of our team and ensuring the delivery of top-notch services to our valued clients.

The Sales Trainer position is an individual contributor role focused on teaching, coaching, guiding, and inspiring new and tenured sales professionals. As the Site Coach, your responsibilities will include:

Key Responsibilities:

• Classroom Training: Conducting sales process training in a classroom setting at various field locations, working with groups of 1-10 individuals across both dedicated sales and mixed technician/sales roles.
• On‑Site Coaching: Riding with salespeople and technicians during customer visits, demonstrating techniques, and assisting in managing complex customer interactions. Equip sales professionals with the skills to navigate a systematic sales process, providing hands‑on coaching to drive successful sales outcomes.
• Sales Coaching and Mentorship: Teach both new and existing employees about the key steps of the sales process, how to overcome objections, ethical sales practices, and the value of premium customer service and sales experience.
• Curriculum Development: Designing and building class materials and curriculum to ensure sales team members are well‑prepared to succeed.

Key Projects in Year One:

• Team Alignment: Collaborating effectively with your new teams, fostering teamwork, and ensuring alignment in sales and business development.
• Initial Training: Attending specific Champions Group training courses (Tech and Sales) Shadowing your leader and national trainers as they conduct training at various locations. Afterward, you’ll lead training sessions independently.
• Curriculum Enhancement: Continually improving the training curriculum, incorporating role‑playing exercises, capability assessments, and field observations.
• Change Management: Leading change initiatives, promoting standardization, and subtly influencing compliance to achieve buy‑in.

Qualifications and Skills

• Experience: 3+ years of residential home trades, HVAC, Electrical, and/or Plumbing experience. Demonstrable experience teaching and instructing groups, as well as one‑on‑one interactions. Excellent written and verbal communication skills.
• Public Speaking: A confident and engaging public speaker who can lead and inspire others in both a classroom setting and in one‑on‑one scenarios with technicians, salespeople, or homeowners.
• Sales Process Training: Demonstrated experience providing sales process training in a multi‑location, corporate, or national organization. Ability to identify areas for improvement, develop and execute specialized training for salespersons to produce improved sales outcomes.
• Business Development: Understanding business development, particularly in generating qualified leads.
• Technology: Proficiency in technology, including Microsoft Suite and various training development tools, to enhance training effectiveness and engagement. Familiarity with Service Titan or similar Home Services tools is preferred.
• Competitive annual salary + bonus incentives
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodation may be made to perform essential functions.

Pay Range

$120,000 - $150,000 USD

#WIZ

About Service Wizard:

Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we’ve set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you’ll find a family‑oriented business with fantastic benefits, performance‑based bonuses, and company incentive trips. You’ll be surrounded with winning individuals driven to be the best.