Sales Tax Supervisor

NEFCO; East Hartford (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

NEFCO in East Hartford, CT is seeking a Sales Tax Supervisor to ensure accurate billing and taxability across products. You will lead the sales tax function, apply knowledge of use tax law, and support finance in compliant reporting.

The role requires collaboration with sales and customer service, implementation of Avalara Avatax and Epicor Eclipse, and building robust processes. A Bachelor's in finance/accounting and 2–4 years of experience are preferred.

Qualifications

• Bachelor's degree in finance or accounting preferred.
• Knowledge of billing and sales tax laws and regulations.
• Experience with Avalara Avatax and CertCapture is preferred.
• Strong accounting principles and practices are required.

Responsibilities

• Supervise and manage the sales tax function within the organization.
• Develop internal processes for sales and use tax in NEFCO and with Avalara and Epicor Eclipse.
• Collaborate with sales and customer service to resolve billing inquiries and tax issues.
• Review exemption certificates and maintain tax systems and documentation.
• Assist with audits and monthly sales and use tax compliance.

Skills

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Problem solving

Office Suite proficiency

Education

Bachelor's degree in finance/accounting

Tools

Avalara Avatax

Avalara CertCapture

Epicor Eclipse

Job description

Job Summary:

The Sales Tax Supervisor will provide top quality internal and external customer service ensuring that NEFCO customers are billed correctly and ensure taxability across all products are accurate. The Sales Tax Supervisor will possess a deep understanding of sales & use tax law, as well as accounting principles. This will directly contribute to NEFCO’s mission of exceeding our customers’ highest expectations by ensuring that our department adheres accurately to state sales tax law.

Job Duties:

• Supervise and manage the sales tax function within the organization.
• Develop internal processes for sales and use tax within NEFCO, Avalara and Epicor Eclipse.
• Manage sales tax issues and compliance and ensure proper taxation and resolution to customer sales tax issues.
• Collaborate with sales and customer service teams to resolve customer billing inquiries and disputes regarding sales tax.
• Develop and implement sales tax policies and procedures.
• Supervise and train sales tax staff, providing guidance and support.
• Understand and maintain tax systems, leverage automation, integration, and process streamlining.
• Review and validate customer exemption certificates, communicate with customers to obtain valid exemption documentation, and set up customer exemption certificates in appropriate taxing software systems.
• Review and process sales tax adjustments, if required.
• Monitor the shared email mailbox for sales tax inquiries and ensure a 1 business day response time.
• Assist with sales and use tax audits as needed.
• Assist with monthly sales and use tax compliance as needed.
• Perform research to validate taxability of items.
• Become an expert in Epicor Eclipse and Avalara Avatax/Returns.
• Develop and maintain positive and professional customer relationships.
• Perform other assigned tasks and duties necessary to support the Sales Tax Department.
• Meet defined department goals and activity metrics.
• Follow changes and trends in industry niche and related legal regulations.

Qualifications:

• Bachelor’s degree in finance/accounting preferred.
• 2-4 years of relevant experience required.
• Knowledge of relevant laws and regulations governing billing and sales tax
• 1-2 years of Avalara Sales Tax - CertCapture System experience preferred.
• Strong knowledge of accounting principles and practices.
• Strong communication and interpersonal skills.
• Strong problem solving and analytical skills.
• Must be extremely organized and task oriented.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent computer skills and capability to adeptly operate Office Suite.